We help IT Professionals succeed at work.

How to upgrade Android OS version on new tablet?

sasllc asked
Last Modified: 2019-01-23
The customer just bought a new Samsung tablet at Office Depot that is running KitKat.  They have an app that needs a newer version of the OS.  They went to Settings > Software update and tried to get a newer version, but it said they had the latest.

In brief online queries, I am not finding an easy way to install a higher version for them, as though it's not allowed.  On a Windows 7 PC we can (obviously) upgrade to Windows 10 in most cases.  Likewise, can we upgrade a new Samsung tablet to Lollipop or Marshmallow or Nougat?  If so, exactly how would I do this for my customer?  TIA
Watch Question

Frontend Engineer and UX
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions