At present we are using CRM application which is hosted on premise and it is mainly used for handling the support cases, automated email alerts and to store all the case related data, repair and maintenance data ( all data are imported only , ie, operational users will not use instead all these to be imported ) and tool is only used for reporting and analytics purpose only . Now that for other business process where the operational users will use in every stage hence the need for technology solution in additional to above mainly on following business process and solution to be deployed on premises only.
1. complete material movement tracking and capture the activities involved and automated email notifications and if the delay escalation rules .
2. Service, repair and maintenance
3. Warehouse/logistics management
4. Inventory management
5. Invoice management/HRMS/Vendor bills/salary # this is optional mainly 1 to 4 is important
We cannot go for cloud solutions the solution to hosted on premise. Please suggest the ERP application that can be best suited for above should we have to evaluate Microsoft dynamics ERP AX , SAP or any other where it to be used for operational and also for reporting and analytics . please suggest the best suited ERP or other solutions. Thanks in advance.