ERP selection for the business process

D_wathi
D_wathi used Ask the Experts™
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Dear Experts
At present we are using CRM application which is hosted on premise and it is mainly used for handling the support cases, automated email alerts and to store all the case related data, repair and maintenance data ( all data are imported  only , ie, operational users will not use instead all these to be imported  ) and tool is only used for reporting and analytics purpose only . Now that for other business process where the operational users will use in every stage  hence the need for technology solution in additional to above mainly on following business process and solution to be deployed on premises only.
1.       complete material movement tracking and capture the activities involved and automated email notifications and if the delay escalation rules .  
2.      Service, repair and maintenance  
3.      Warehouse/logistics management
4.      Inventory management
5.      Invoice management/HRMS/Vendor bills/salary # this is optional mainly 1 to 4 is important
We cannot go for cloud solutions the solution to hosted on premise.  Please suggest the ERP application that can be best suited for above should we have to evaluate Microsoft dynamics ERP AX , SAP  or any other where it to be used for operational and also for reporting and analytics . please suggest the best suited ERP or other solutions. Thanks in advance.
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Chief Technology Ninja
Distinguished Expert 2018
Commented:
Hi D_Wathi,

There is a huge cost and complexity difference between Dynamics AX and SAP. By looking at your requirements, I think both AX and SAP can fulfill them. I am sure if you go with a non-ERP solution, your total cost of ownership will be really high.

Based on the cost and complexity parameters (there can be more but that has to be evaluated by looking at your business requirements and will need some time and efforts) you may also want to try Open Source ERPs,

Regards,
Chinmay.

Author

Commented:
Thanks for your inputs. when it comes to Open Source ERP  can I get  inputs about odoo erp or can you list few. Also when compared SAP and Microsoft Dynamics AX which one would be cost effective and provide great UI and customisation flexibility and analytics. please help me to understand this.
Chinmay PatelChief Technology Ninja
Distinguished Expert 2018
Commented:
Hi D_Wathi,

Actually that is what on my mind but Odoo is leaning towards cloud - hell - everything is leaning towards the cloud so I did not recommend it wholeheartedly.

I think Odoo can be a great candidate - others I am not so sure.

If you compare SAP and Dynamics AX in terms of cost effectiveness... hands down AX will win.

When it comes to Great UI/UX - I think both are heavily investing in that area but I am always biased towards Microsoft Products so I do not think you should take my word for it.

Both AX and SAP provide great customization features but then against the moment you step in to that territory, cost and complexity kicks in and in both cost and complexity, SAP is something that will be costly. And also it will be costly to maintain it.

Analytics I think both AX and SAP are GREAT but then if you are coming from Microsoft ecosystem  you will not like SAP much. (Same applies for UI/UX part as well).

Microsoft is heavily investing in business apps and while SAP is world's heavy weight ruler sometimes it is just out of the class i.e. small to medium scale organizations - SAP doesn't fit well.

All the best :) Please do let me know about your final choice, I will be keen to understand the reasoning behind what you choose.

Regards,
Chinmay.

Author

Commented:
Thanks for the update. I did contact odoo they have onsite deployment the aps cost are not expensive. Also we will be having ware house management in only one location that is in india and our business not involved in multiple currency.  Can you please suggest instead of dynamics AX (now called as dynamics finance and operations ) can we think of dynamics nav. Please suggest.
Chinmay PatelChief Technology Ninja
Distinguished Expert 2018

Commented:
Hi D_wathi,

Every decent ERP system that is slowly moving towards cloud DO have an on-premise sibling BUT when you try to compare them feature by feature, these on-premise siblings are much less appealing or are growing slowly.

Due to government and local law compliance the offerings are going to be there but you will notice significant differences in terms of what is being offered. That being said, NAV is also on its way to the cloud i.e. Dynamics Business Central.

It does have the capabilities you are asking for (both in cloud and on-premise version) but it will still lack the power and depth of AX when it comes to warehouse management and analytics. Also, HRMS is something that you will have to check yourself, whether it suits your need.

And it will boil down to your/your organization's willingness to invest in people, processes and technology whether AX is a good fit or NAV as both have a huge differences in both - cost and complexity.

Regards,
Chinmay.

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