Solved: Cannot Re-install HP LaserJet P2035N Driver after Windows Updated with Another HP Driver

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Azra Lyndsey🇺🇸

Cannot Re-install HP LaserJet P2035N Driver after Windows Updated with Another HP Driver

A user was trying to print to a network connect HP LaserJet 2035n but could not. They've been able to use this printer without fail for years now.

The user is running Windows 10 Pro Build 17763.

There were some oddities when trying to print to this printer. Control Panel showed the printer online, the user can PING and access the printer's web interface. When trying to do a test print from the printer's preferences window in Control panel, the panel would just vanish. Nothing gets stuck in cue, nothing shows up in the spooler foler, the printer shows no response. When trying to do a test print from Notepad, not pad closes when the printer is selected. There are no error logs for this. Word acts like the printer is there, allows you to send a print but flashes a dialogue box that looks like it's trying to tell you that the printer is offline, but it vanishes real quick. Word does not crash.

I uninstalled the driver package in device manager and rebooted the PC. I downloaded the driver from HP's site. When trying to run the installer package, it crashes immediately with the following three lines in the application log:

Profile notification of event Unload for component {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB} failed, error code is See Tracelogging for error details.

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Profile notification of event Load for component {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB} failed, error code is See Tracelogging for error details.

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"Event Load" appears twice in the logs.

I've not yet run tracelogging, I just installed ADK on the system but am thinking that now is a good time to go to bed before I dig into that some.

I did run CCcleaner to see if that helps, it did not.

I did notice that Windows ran a number of updates last night. One of them was a driver update for "HP - Printer 4/22/09 12:00:00 AM - 10.0.17119.1.

I wonder if this driver messed things up? But it should be gone, and why would it prevent the driver from the site from re-installing? The driver version on the site is 20120627 and is dated 1-16-15. It seems that perhaps the HP driver that installed last night via Windows Updates is older as it has that date from April of 2009.

How do you think I ought to proceed?

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Rob Hutchinson🇺🇸

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Rob Hutchinson🇺🇸

I actually have a couple other documents that cover Windows XP and also Windows 7 printer removal problems so if you check my profile you can take a look at those documents and a lot of it will also work in Windows 10 but I can't provide the link using my cell phone

Rob Hutchinson🇺🇸

the easiest way to fix it is the way that I said but you can get into more detail of that doesn't work and that actually involves going to into specific folders and actually manually deleting the old print drivers but try that first step first to see if that works

Azra Lyndsey🇺🇸

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Rob,

I did all the bits with the print spooler, uninstalled the driver from Device Manager, checked Programs and Features to see if there's any related HP software left, there is none.

The new driver gets past the "agree" screen and just closes, leaving the three log entries described.

I did go into Print Management just now and removed the driver packages from there.

Rebooted the PC

Attempted to run the HP installer

Success, but now I have to connect the printer to the computer via a USB cable... THIS IS A NETWORK PRINTER! COME ON HP!

Any thoughts on how to get past this point?

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Azra Lyndsey🇺🇸

ASKER

Looking at HP's site for their 2035N, the driver says it's for the N and non N version.

GGGGRRR!

Azra Lyndsey🇺🇸

ASKER

I ended up being successful with Windows 10's printer install tool. I'm working remotely and can't verify for sure, but I do think my test print was successful.

I'm going to close this ticket for the night.

Rob Hutchinson🇺🇸

okay, sounds good. You inspired me to update that doc for Windows 10.

I'm using the EE phone app so not sure this link will work.
this is for Win7, but I'll redo it for Win10 next week.
https://www.experts-exchange.com/articles/17388/Taking-extra-steps-to-remove-stubborn-Windows-7-printer-problems.html

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Azra Lyndsey🇺🇸

ASKER

Thank you for the help on my issue. Working late on a Friday night and couldn't think all the way through the problem, it was just too long of a day. Right out the gate you pointed me in the right direction and I appreciate that. The issue was resolved and the user was able to have a fully functioning office when she came to work on Saturday.

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