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Aspire 5742 screen blanking

CEHJ
CEHJ asked
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Last Modified: 2019-01-31
This Aspire 5742 laptop has a problem where shortly after coming to the desktop, when booted on battery, the screen blanks and nothing will bring it back to life, requiring a forced power-down. It doesn't happen on battery
Power settings in Windows are "Never" throughout, both on battery and PSU for sleeping etc.
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Ashvin AshokTeam Manager - IT
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Commented:
Try changing the battery with a spare and try booting. If the problem re-occurs, Try updating the drivers and hopefully it works.
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Top Expert 2016

Author

Commented:
Don't have one i' afraid. Client wouldn't buy one as a gamble
Ashvin AshokTeam Manager - IT
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Commented:
Then quick work around would be to turn off your laptop and reboot into safe mode with networking option and try updating the drivers. Hope this should work.
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Distinguished Expert 2019
Commented:
This problem has been solved!
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Top Expert 2016

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Commented:
Thanks