We help IT Professionals succeed at work.

msoutlook 365 crashes during save as on attachement

mwauki
mwauki asked
on
80 Views
Last Modified: 2019-02-10
Microsoft Outlook 365 crashes when right clicking an attachment within an email and selecting save as or save all attachement. please see attached for clarification.
outlookcrashes.jpg
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
1. Try an Office Repair (Full Repair), restart and test.

2. If that does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
mwaukiSystems Engineer

Author

Commented:
thanks John.  tried those no avail.  

whats happening is, if you see the attached, ones i click the save as or save all documents, it opens up a windows (my document window) and just closed and crashed.   however when i click on the view and opened the attached and save as, outlook stays up. this is happening to all 10+ outlook 365 users.   perhaps something to do with citrix at sharefile.com ?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
perhaps something to do with Citrix at sharefile.com ?

That is new information.  Since the suggestions above did not help, I would contact Citrix Support as ask for their assistance .
James RankinMedia Hound
CERTIFIED EXPERT

Commented:
Have you tried redirecting the Outlook secure temp folder? This can help, I normally redirect it to a user home drive

Registry HKCU\Software\Policies\Microsoft\Office\16.0\Outlook\Security
String (REG_SZ) OutlookSecureTempFolder
Value: - wherever you wish to put it, I normally use the user home drive or a subfolder of it
mwaukiSystems Engineer

Author

Commented:
win10 does not fine that registry key
Systems Engineer
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.