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herm paulFlag for Guam asked on

msoutlook 365 crashes during save as on attachement

Microsoft Outlook 365 crashes when right clicking an attachment within an email and selecting save as or save all attachement. please see attached for clarification.
outlookcrashes.jpg
OutlookCitrix

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herm paul

8/22/2022 - Mon
John

1. Try an Office Repair (Full Repair), restart and test.

2. If that does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
ASKER
herm paul

thanks John.  tried those no avail.  

whats happening is, if you see the attached, ones i click the save as or save all documents, it opens up a windows (my document window) and just closed and crashed.   however when i click on the view and opened the attached and save as, outlook stays up. this is happening to all 10+ outlook 365 users.   perhaps something to do with citrix at sharefile.com ?
John

perhaps something to do with Citrix at sharefile.com ?

That is new information.  Since the suggestions above did not help, I would contact Citrix Support as ask for their assistance .
Your help has saved me hundreds of hours of internet surfing.
fblack61
James Rankin

Have you tried redirecting the Outlook secure temp folder? This can help, I normally redirect it to a user home drive

Registry HKCU\Software\Policies\Microsoft\Office\16.0\Outlook\Security
String (REG_SZ) OutlookSecureTempFolder
Value: - wherever you wish to put it, I normally use the user home drive or a subfolder of it
ASKER
herm paul

win10 does not fine that registry key
ASKER CERTIFIED SOLUTION
herm paul

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