Filemakerpro remote printing via LogMeIn is mirrored and shifted partly off the page

Client is using LogMeIn remoting service to access remote computers that are running a clinic app with Filemakerpro as a key component.  Through that arrangement, they are printing locally; in this case, prescriptions.

The LogMeIn system nicely sets up printers that are local to the user and remote to the application (note I've flipped "local" and "remote" here!).
Like this:
User remotes into application computer and runs the application.
User, via the app and remoting software, prints "remotely" (from the app computer) back to the client's computer environment.

The printer in question is networked and working fine.
It shows up on the remote app as a LogMeIn remoted printer.

Here is the problem:
Occasionally, prescriptions won't print at all .. I've been able to deal with that.
However, the next thing is that the prescriptions print off to the right edge off the paper and what is printed is mirrored.

I've fixed this before but it's been so long that I can't even find the solution any longer.
I have enabled Force Bitmap Printing to get the printing to work at all.
Now, my notes say: "will only print prescriptions using Java in order to avoid "mirroring".  I can't find any reference to that.  It's NOT about programming anything with Java I can tell you that!  I'm sure it's a selection but where?

This time I'll write it down... promise.
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Fred MarshallPrincipalAsked:
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Will LovingPresident, Dedication Technologies, Inc.Commented:
Hi Fred,

My first question of course is to ask why they are logging into the remote machine using LogMeIn rather than a direct Filemaker connection which would then allow them to print to the local printers directly using their current system settings?

However, to address your question about remote printers, while I've not handled this kind of issue with LogMeIn, in general these kinds of issues often come down to the remote computer not having the correct Page or Print setup (Mac or Win respectively) for the local printer. If the Print request is being generated on the Remote computer, then that computer has to have the correct driver and/or setup information to know what it's printing to. Without that, or with the wrong printer description specified, the output may not be what is expected.

You don't mention the OS for either computer, and I'm not familiar with LogMeIn's remote printing function, but I would suggest looking at the Page Setup (Mac) or Print Setup (Win) that is set in FileMaker when the prescription is being printed. This may be taken on the fly from whatever the last printer used is OR it may be save in a "Script" (set of automated steps) in Filemaker.

Will
Fred MarshallPrincipalAuthor Commented:
Will,

Thank you!

I don't think anyone hereabouts knows of direct Filemaker connections.  And, Filemaker is, as I see it, embedded in a larger app.  But perhaps that's only my viewpoint.  Maybe it's an app built WITH Filemaker - quite possible.  Certainly worth looking into.

These are Windows 7 computers.
I should have said that printing has been working for years and this particular problem only came up one time earlier (long ago) and then, again, today.
So, it's not so much a question of fundamentals but of "what changed?" and "how to fix it?".
When I fixed it the first time it was pretty obscure - and unfortunately my notes are lacking.  There is that note about "Java"....
CEHJCommented:
It's NOT about programming anything with Java I can tell you that!
In that case i'm mystified as to why you've posted it in the Java TA ;)
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Fred MarshallPrincipalAuthor Commented:
CEHJ:  It is *very* hard to know the result of doing what I did re keywords and categorization.  Maybe ask the question as an EE issue instead?
I'm surely sorry if this was a great bother to you....
Fred MarshallPrincipalAuthor Commented:
OK.  I found the answer that I was looking for.  
This is  LogMeIn issue and the "Java" item is:
Change your remote control method to Java
From a client computer, connect to the host Main Menu.
Click the arrow next to Show Detailed Mode in the top left corner of the menu.
Click the icon to the left of the Remote Control option.
Select Java.

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CEHJCommented:
No, no problem about the TA. Will be fixed
Will LovingPresident, Dedication Technologies, Inc.Commented:
Fred, just to followup, I would suggest to the client that they use FileMaker Pro directly to login to the database. Assuming the database is being hosted using FileMaker Server, users can login directly (and thereby avoid having to use LogMeIn and any printing issues) by the following steps:

  • Make sure the computer with FM Server has a fixed internal IP address, e.g. 192.168.1.150
  • Make sure that the router for the LAN within which the Filemaker host is situated has Port Forwarding set to forward Port 5003 to the above Internal IP address
  • On the remote computer, open FileMaker Pro and under "Remote" or "Hosts" in the Open File dialog, create a "Favorite" on the left using the External IP address of the LAN.
  • Available hosted databases should appear in the list on the right and the user should be able to Login using their regular username and password.

A couple of other notes:
  1. If the LAN does not have static IP address you can use no-ip.or or DynDNS for their $25/yr DNS forwarding service which allows the end user to enter something MyFMApp.no-ip.org and have it go to the current IP address. (small DNS Update utility must be installed on computer inside the LAN).
  1. If they are entering prescriptions and other medical information, they probably need to be using SSL and taking into account other HIPPA related requirements.
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