troubleshooting Question

Filemakerpro remote printing via LogMeIn is mirrored and shifted partly off the page

Avatar of hypercube
hypercubeFlag for United States of America asked on
SoftwarePrinters and ScannersFileMaker Pro
7 Comments1 Solution223 ViewsLast Modified:
Client is using LogMeIn remoting service to access remote computers that are running a clinic app with Filemakerpro as a key component.  Through that arrangement, they are printing locally; in this case, prescriptions.

The LogMeIn system nicely sets up printers that are local to the user and remote to the application (note I've flipped "local" and "remote" here!).
Like this:
User remotes into application computer and runs the application.
User, via the app and remoting software, prints "remotely" (from the app computer) back to the client's computer environment.

The printer in question is networked and working fine.
It shows up on the remote app as a LogMeIn remoted printer.

Here is the problem:
Occasionally, prescriptions won't print at all .. I've been able to deal with that.
However, the next thing is that the prescriptions print off to the right edge off the paper and what is printed is mirrored.

I've fixed this before but it's been so long that I can't even find the solution any longer.
I have enabled Force Bitmap Printing to get the printing to work at all.
Now, my notes say: "will only print prescriptions using Java in order to avoid "mirroring".  I can't find any reference to that.  It's NOT about programming anything with Java I can tell you that!  I'm sure it's a selection but where?

This time I'll write it down... promise.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 7 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros