Exporting from Incredimail to Outlook...

I had someone set up an email account (that they normally access via iPhone or a webmail page) with Incredimail. In the process, it pulled all their emails, 16,000 + off of the server & deleted them from the server!
Is there an easy way to get all of those emails back on the server?
I had thought that if I was able to get them into Outlook, I could set up as an IMAP account & all emails would copy back to the server - will this work?
Next is the issue of dealing with Incredimail’s inability to export to a pst…
In other articles on this site, I’ve heard of IncrediMail to Outlook Transfer, which I downloaded the trial version. After installation, it launches a 32 bit version & after running it, I'm getting an error message saying 'List index out of bounds (1)'.
The computer I'm trying this on is running 64 bit Win 10 Pro, could it need the 64 bit version of the software (it installed both 64 & 32 bit versions)?
I tried running it, but that version wouldn't open & I'm wondering f that's a limitation of the trial version? Their tech supports isn't the greatest, apparently they just sell the software & suggested I go to the company who created it, but can't find anyone else.
Looking for someone who has used this, or another program to move from Incredimail to outlook...
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gromackAsked:
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Andrew LeniartFreelance JournalistCommented:
I had thought that if I was able to get them into Outlook, I could set up as an IMAP account & all emails would copy back to the server - will this work?

It should yes. That's probably your easiest solution. I'm not too familiar with Incredimail, but it also has a desktop version. You should be able to just set that up as well, import all the mail into it and then configure it with an IMAP account. All mail should transfer back to the server.

Next is the issue of dealing with Incredimail’s inability to export to a pst…

I'd suggest your easiest way around this problem is to re-sync the mail with the IMAP server and then hook up to the server via IMAP in Outlook and it will drag down as much of the mail as you configure it to. You can then save to a PST from within Outlook - or even save the IMAP data directly into a PST if you want to.

I'm getting an error message saying 'List index out of bounds (1)'.

Just making a guess here, but the utility is probably barfing at the amount of mail involved or has limitations until purchased. Either way, you shouldn't need any special tool(s) to do what you want to achieve from the way I read your question.

Looking for someone who has used this, or another program to move from Incredimail to outlook...

I haven't actually done it with Incredimail, but I can think of no reason why the above process wouldn't work. Have done it with several other desktop email clients without a problem.

Hope that's helpful.

Regards, Andrew

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gromackAuthor Commented:
From their support page;
Note: IncrediMail does not support IMAP folders synchronization at the moment, however you can leave copies of messages on the server, this way incoming messages are downloaded to all your email accounts and computers.

I'm guessing the guy who did this let chose the 'automatically configure' option, which was pop3 & removed all mail from server in the process...
Original user had quite a few folders, too.
Andrew LeniartFreelance JournalistCommented:
Use Mozilla Thunderbird to do the job then. I've used that and it definitely supports IMAP servers. As a bonus, it's also a darn fine email client :)

Found a help article for you on Importing from Incredimail into Thunderbird at the following link:

http://kb.mozillazine.org/Importing_from_Incredimail

Unless the desktop version of Incredimail re-creates your user's folders from the data you have available, he/she has likely screwed that up for good by deleting all mail from the IMAP server.

So the steps would be thus:

1. Import data into the desktop version of Incredimail
2. Import from Incredimail to Thunderbird Email Client
3. Configure Thunderbird to the IMAP server and sync everything back up to the server
4. Configure Outlook to the same IMAP server and email account
5. Drag back down from the IMAP server into Outlook and save in any way desired.

Hope that's helpful.

Regards, Andrew
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Andrew LeniartFreelance JournalistCommented:
gromack,

Here's another article about transferring from Thunderbird to Outlook as well that you might find helpful.

https://www.cybrary.it/0p3n/thunderbird-to-outlook-pst-conversion-to-migrate-all-folders/

Let me know if you need further assistance.

Cheers, Andrew
Jackie Man IT ManagerCommented:
"I had someone set up an email account (that they normally access via iPhone or a webmail page) with Incredimail. In the process, it pulled all their emails, 16,000 + off of the server & deleted them from the server! "

What is the Operating system you did the above?
gromackAuthor Commented:
Andrew, from what I can tell, it just pulled everything out of the inbox, didn't do anything with all the folders he had in there or there contents.

Jackie Man, it's running 64 bit win 10 Pro, with an i5 CPU & 16 GB of ram.
gromackAuthor Commented:
Ok, apparently, IncrediMail to Outlook Transfer did it's job, as I've got 23,000+ emails in a 9.24 GB pst file.
Currently transferring it to my computer via Instant Housecall, which has about 1:45 time left.
The plan is to add a profile for user, as I occasionally get a panicky phone call from him regarding something involving his emails, setting up as IMAP & ultimately let all this stuff transfer back to the server.
A couple of questions, though.
1) I would think there wouldn't be, but how would this handle any duplicates?
2) In the IMAP settings, Purge items when switching folders while online is checked by default. What exactly does that mean? This guy never deletes anything & I want to keep it that way.

Opening pst & dragging emails, folders, etc., from recovered folder to inbox is all I need to do, correct?
Andrew LeniartFreelance JournalistCommented:
Ok, apparently, IncrediMail to Outlook Transfer did it's job, as I've got 23,000+ emails in a 9.24 GB pst file.

Good to hear :)

1) I would think there wouldn't be, but how would this handle any duplicates?

It doesn't. For that many emails, I'd recommend using a utility to do the job. You can do the job in Outlook itself, but it's a pretty tedious process.  Here's an article on the topic you can read - it tells you how, but it pushes the "Kernel for Outlook Duplicates Remover" product.

Another good article that gives you a few more options can be found here: Duplicate Remover Tools

2) In the IMAP settings, Purge items when switching folders while online is checked by default. What exactly does that mean? This guy never deletes anything & I want to keep it that way.

Unselect it if he never deletes anything. It sets a flag on the server for easy purging. For info, the function is explained in the following article.

How to Purge Deleted Messages Automatically in Outlook

Opening pst & dragging emails, folders, etc., from recovered folder to inbox is all I need to do, correct?

Yep, you're on the right track :)

Cheers, Andrew
gromackAuthor Commented:
As I'm moving a whole lotta emails & am doing them in batches, should I wait until the 'synchronizing inbox' message stops before moving the next batch?
Andrew LeniartFreelance JournalistCommented:
As I'm moving a whole lotta emails & am doing them in batches, should I wait until the 'synchronizing inbox' message stops before moving the next batch?

I would, because importing more mail will cause slowdowns, but not strictly necessary to wait. It will likely end up taking longer if you don't though.
gromackAuthor Commented:
Ok, it looks like all is well, as I've moved emails from recovered pst file & now have untold thousands back on the webmail page.
How long should I leave open to synchronize, or how do I know when it's completely finished?
The pics attached show what's currently going on with Outlook.
IMAP-1.JPG
IMAP-2.JPG
gromackAuthor Commented:
And what about saving contents of a folder, as a pst, so it can be given to another user & opened in their outlook?
Andrew LeniartFreelance JournalistCommented:
How long should I leave open to synchronize, or how do I know when it's completely finished?

As long as it takes. With the number of emails you're dealing with, I would expect it to take quite some time. If Outlook is closed, synchronization will stop and should recommence the next time it is opened and Send/Recieve is clicked again, however, I would recommend just leaving it minimized and allowing the Sync to complete to avoid any chances of a sync mismatch which I've seen happen occassionally.

You will know when it's completed because the message SYNCHRONIZING "Folder Name" as you've shown in IMAP-1.JPG will disappear from the bottom of Outlook and be replaced with an Outlook is up to date or similar message.

And what about saving contents of a folder, as a pst, so it can be given to another user & opened in their outlook?

Simply export to another PST containing only that folder from within Outlook. and un-tick any subfolders if it has any and you don't want them included. Create a Temporary Folder with any name you choose on your Hard Drive to save the resulting PST to, then;

Example, using Outlook:

File > Open & Export > Import/Export
Export to a file
Select "Outlook Data File (.pst)"
Select the folder desired (Inbox in the example below)

Export-Outlook-Data-File.png
Export-Outlook-Data-File-2.png
With the above example, an Inbox.pst file would be created containing only the Inbox folder contents and saved in C:\Temporary Folder\

Copy and provide that PST file to whoever you want to have a copy of the exported folder.

They can then open it in Outlook by using:

File > Open & Export > Open Outlook Data File from whatever location they have saved it to,
or
"Import/Export" > "Import from another program or file" to import its contents into any existing Outlook PST file they want to.

Hope that helps.

Regards, Andrew
gromackAuthor Commented:
I did the export as outlined earlier, but when opening it, it showed nothing there. Looking into this, tells me it's because I'm exporting from an IMAP folder & the messages aren't really in that folder, but on the server.
Andrew LeniartFreelance JournalistCommented:
gromack, I'm now unclear what you've done.

If you followed my previous instructions, you should now have all the messages back in an Outlook PST file and synchronizing those messages back to the Exchange server, not from Exchange back to Outlook?

Why you are trying to export from Exchange to a PST now doesn't make any sense given the instructions I gave you earlier.

Wait for the Sync to complete so that Outlook populates with all 16,000+ of the messages you are sending back to it, via whichever mechanism you are using that's not clear to me now. But never mind that.

Once you have synchronized Outlook with the Exchange server, then my last comment and instructions should make more sense and will work exactly as shown.

Outlook may not show "any" messages or folders until synchronization is complete, or may show an incomplete list.

Do not try and shortcut the process by trying to do the next step before completing the previous or you will run into problems as you've just found out.

You can expect the full synchronization process of that much mail to take several hours or more, so leave it going until it finishes before trying to do anything else.

The speed of your Internet connection will make no difference to how fast this will happen, as Exchange will throttle the synchronization speed by default to ensure no negative impact on other users of the same Exchange server will be adversely affected by what you're doing.

Does all of that make sense now?

Regards, Andrew
gromackAuthor Commented:
Email is with godaddy, through an exchange hosted plan. The owner is an attorney, who needs to send a folder of emails to another attorney. Forwarding a few hundred emails isn't really feasible, so I was hoping to export the folder to a pst file, copy to a flash drive & send to them.
Hope that fills in any blanks & sorry I wasn't more detailed earlier.
Jackie Man IT ManagerCommented:
If the emails are already on Godady server, you should set the mailbox as an Exchange account in Outlook instead of IMAP.

Then, create an empty .PST and drag and drop the emails from Exchang account to the .PST file.
gromackAuthor Commented:
Jesus Christ! After spending all morning on the phone, I've found the following.
1) Email is with godaddy, but not exchange based & is through a reseller (wildwest domains, I think) & is on godaddy's 'old IMAP system', as their tech support tells me.
2) They have no way of getting that folder of emails to me.

I am going to highly recommend this guy move to an exchange hosted plan, or to find someone else to deal with his email mess, but in the mean time, how can I get these emails into a pst to give to someone else?
I have exported the folder to a pst that must contain something (mata-1), but when I go to my outlook > open outlook data file, I get the results shown in mata-2.
mata-1.JPG
mata-2.JPG
gromackAuthor Commented:
Andrew LeniartFreelance JournalistCommented:
D'OH!

:)
gromackAuthor Commented:
Thanks to all!
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