DynamicsGP Web client hangs on login

jgrammer42
jgrammer42 used Ask the Experts™
on
I am trying to install the Microsoft DynamicsGP web client so that we can use a web browser to access DynamicsGP instead of the client/server application.

Everything appears to be installed correctly, but when I try and login to DynamicsGP it just hangs on the logo screen and never loads, (see attached JPG screen shot).

Has anyone else every had this issue?  And do you have suggestions on what I can look for to fix this?

webclient.jpg

Thank you,
Jeff
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Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Hi jgrammer42,
It seems like the issue stems from the web client needing the Fully Qualified Domain Name, for example servername.domain.local/GP
For some reason users run into the issue if they only use the server name and not the FQDN.

Hope this helps!
Martin
The issue turned out to be a major bug in the Dynamics/GP software...at least it is a bug, IMHO.  The issue was related to installing the web client as a single machine installation with a self-signed certificate.  When that certificate expires, the ONLY way you can renew a certificate is to remove and reinstall the web client.  The solution is to deploy it as a Scale Out system with all systems running locally and then you can "repair" the system to install a new certificate.
Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Glad you were able to sort that out!

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