Gmail and Outlook

Christopher Gore
Christopher Gore used Ask the Experts™
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Gmail not working with Outlook. I have set Gmail to use IMAP but it is still not loading email into Outlook. I have tried on a desktop and mobile. Anyone had luck?
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Commented:
Go the gmail web page and check if IMAP is enabled.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
Again, I have set IMAP for GMAIL

Commented:
Doing Send And Receive, totally no errors?
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Christopher GoreEnterprise Solutions Architect

Author

Commented:
No errors. Just no email. When I go to the Gmail app, I have emails. Even my folders (labels) are showing in Outlook, but they are empty.
FOXActive Directory/Exchange Engineer
Top Expert 2015

Commented:
Please review the steps in this link:

https://support.google.com/mail/answer/7126229?hl=en

Commented:
Do you see a [GMail] folder? What's inside there?
David FavorFractional CTO
Distinguished Expert 2018

Commented:
After setting up many Gmail IMAP connections, firstly Gmail IMAP works well... after you can finally get it setup...

Generally Gmail IMAP either can connect + just works or you'll get a connection error.

Verify your Gmail IMAP connection settings are correct.

I use many email clients (not Outlook) + they all report connection errors when connection errors occur, so likely Outlook does this too.

Tip: When I have IMAP problems I use the command line openssl tool to debug problems.

Trying to debug IMAP problems using an testing tool like openssl is far better than trying to do this with email clients.

To run openssl to test your account, do this...

openssl s_client -crlf -connect imap.gmail.com:993
aa LOGIN your-user-name your-password
QUIT

Open in new window


This should log you in. If not, you have a user/password problem.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
Login successful. See Image. Of course still not working with Outlook.

gmaillogin.jpg

Commented:
Do you see a [GMail] folder? What's inside there?

Commented:
Is your Outlook updated all the way?
I advice you to still look again to set the Root folder path again (More/ Additional Options in your account settings), and once again, look at the subscribed folder (the IMAP button up top), and select all for subscription.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
One thing to note, when I change the filter from Unread, I get some email to show up from last year, but not all of them.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
My Outlook is definitely set up form IMAP/SMTP.  I get the same results on all my laptops, desktops and mobile devices.

Commented:
Mobile devices should act "normal" if you use the dedicated Gmail app, instead of any email app with imap.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
Gmail app is fine.  I want Outlook only. Screen shots are from Outlook.
Jackie Man IT Manager
Top Expert 2010

Commented:
Have you made Chrome app as the default browser app for your OS?
Christopher GoreEnterprise Solutions Architect

Author

Commented:
I have Chrome app. I decided to just forward my email. It’s not ideal but it works.
Christopher GoreEnterprise Solutions Architect

Author

Commented:
I have Chrome app. I decided to just forward my email. It’s not ideal but it works.
Enterprise Solutions Architect
Commented:
I have Chrome app. I decided to just forward my email. It’s not ideal but it works.

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