Why can I not download templates in MS Publisher?

DoctorK12008
DoctorK12008 used Ask the Experts™
on
When I try to download a template in MS Publisher, a list of templates appears under Visio.   When I try to download a template, an error message pops up saying "something went wrong while downloading your template".
Snip.JPG
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Jackie Man IT Manager
Top Expert 2010

Commented:
Have you signed in with your Microsoft account in MS Visio?

Author

Commented:
Yes.   When I look for a template in MS Publisher, I find the one I want and try to download it.   I cannot find the same template in MS Visio, even though I am signed in.   I have the monthly plan.   Does that make a difference?
It looks to me like the Visio templates are showing up in Publisher when you search for Publisher templates (which is a bug, I'd imagine), and Publisher cannot open those Visio templates.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

For what it's worth, I'm pretty sure this is a bug, and I'm trying to find out who to report it to. To be honest, the best way to report these types of things is to send a frown. There is a smiley face somewhere on your Publisher interface -- probably up at the right corner near your name. Click that and send feedback. Include a screenshot so they can see those Visio templates that appear as your results. I know it sounds like a lame copout, but I promise you this gets the info to the people who can resolve the issue.

Author

Commented:
Is it possible this is not available in the monthly plan?   I suspect that is the case, as I found this under Visio  Diagrams  Building plans and maps  Create a floor plan "Create a floorplan" Visio Professional 2019 Visio Standard 2019 Visio Professional 2016 Visio Standard 2016 Visio 2010 Visio 2007 Visio Online Plan 2 Visio Premium 2010 Visio Professional 2013 Visio Standard 2010.
I think I've figured out what is happening.

If I open Publisher and search for, say, Flyer templates, I get a lot of options. If I search for Floor Plan, I get 20 Visio templates as the results. This is because Publisher doesn't have any floor plan templates.

You can see "Visio: 20" at the top of your screenshot, so it's indicating that the results are Visio, not Publisher, templates.

If you search for a different type of template (flyer, for example), do you get Publisher templates, and can you open those?

Author

Commented:
Yes.   I was able to download the flyer template.   When I search for "floorplan" or even "floor" templates in Visio Online Plan 1, I get no results.   Again, I refer to the comment above:

Is it possible this is not available in the VIsio Online Plan 1 monthly plan?   I suspect that is the case, as I found this under Visio  Diagrams  Building plans and maps  Create a floor plan "Create a floorplan" Visio Professional 2019 Visio Standard 2019 Visio Professional 2016 Visio Standard 2016 Visio 2010 Visio 2007 Visio Online Plan 2 Visio Premium 2010 Visio Professional 2013 Visio Standard 2010.

I do not see VIsio Online Plan 1 mentioned.   Is there some way to switch from Visio Online Plan 1 to Visio Online Plan 2 so as to be able, presumably, to download one of the floorplan templates that pop up when I look for a template in Publisher?
IT Manager
Top Expert 2010
Commented:

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial