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Need help on Macbook Pro login issue

xchiazyx asked
Last Modified: 2020-10-31
Hi Expert,

I have a user which he changed password in windows (domain account), then he's unable to login to his Macbook Pro(High Sierra) with the old or new password, at the first places he keep trying the new password and get his domain account locked as check from backend, unlock it and use old pw does not work, it's due to not sync to the keychain. I, however, unable see any or the keychain with the domain admin login and local admin. I find no way to delete keychain, there is missing of Preferences-> General to reset the default keychain.

I used the mac reset password method and after I put the password for the  Macintosh HD I am getting "This user has been temporarily locked. Try again later.

Appreciate if any expert can advise me on as I am not pro on MAC.

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