Avatar of dadp095
dadp095
Flag for Canada asked on

"We found a problem. This installation requires a compatible Microsoft Office program installed on your computer."

Microsoft Office Install ERROR: v2016 ProPlus. "We found a problem. This installation requires a compatible Microsoft Office program installed on your computer." Very confused with this error. It is a new install on a new system. I have no other products installed but cant get started because i have no other product installed??? This is senseless. Can anyone please help? Thanking you all in advance ... DDP
Microsoft OfficeInstallation

Avatar of undefined
Last Comment
dadp095

8/22/2022 - Mon
Kimputer

Are you just running the setup file? Are you using some configuration XML file (if so, generate again, make use language tag is generated, see  https://docs.microsoft.com/en-us/deployoffice/configuration-options-for-the-office-2016-deployment-tool) ?
Andrew Leniart

Haven't struck the error myself, but it seems to be a common problem going by the search I've just done.

Couple of things I'd suggest you check. Is this a new system that perhaps has a Click-to-Run version of Microsoft Office already installed but hasn't been run yet that could be conflicting? If so, uninstall the Office click-to-run copy first.

Or is this a system you built and installed Windows 10 on yourself?

There are also a few ideas at the following site you might like to check out that seems to have helped some overcome the error.

https://www.thewindowsclub.com/microsoft-office-professional-plus-encountered-an-error-during-setup

Ie:
Try renaming the Microsoft Help folder.

Press Win+R to open the Run window and type the command %programdata%.
In the folder that opens, right-click and rename the Microsoft Help folder to Microsoft Help.old.
Reboot the system.
Now try!

Quite a simple one to try to see if it helps?

Hope that's helpful.

Regards, Andrew
Robert Retzer

This error usually occurs if you have purchased an upgrade version of the MS office product. But upgrade versions of office have not been sold in years. This usually happens when an upgrade version of the software was purchased and in order to install the upgrade you have to have a previous version of the software already installed on the computer.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
ASKER CERTIFIED SOLUTION
dadp095

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
dadp095

ASKER
Thank you again and i hope the solution is helpful!