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Windows 10 Upgrade Fails at Various Percentages.

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Last Modified: 2019-05-31
Hello,
I am trying to upgrade Windows 10 Enterprise from 1703 to 1809 using SCCM Current branch on Surface Pro 4 and Surface Pro 5.
I have just published the upgrade to a collection which will then appear in Software Center "Updates".
The update is received and installed and you then get prompted to reboot.
Once rebooted the upgrade hangs on around 75% or 79%. The upgrade never completes and you have to power off\on and Windows remains on 1703.
Some upgrades have worked and have successfully completed, but it seems I have a batch that has issues.

I have tried the following:
1. Increased the maximum runtime to 240min (Made no difference)
2. Installed the latest Surface Pro driver and firmware pack (Made no difference)
3. Ran Microsoft Fix it tool which did delete the MS update datastore and created a new one (Resolved the issue on a few but not all – Not a solution)
4. Ran Setup.exe from the VLSC Windows 10 Enterprise iso. Same issue gets stuck around 75% or 78%.


I have attached the setuperr.log and a screenshot of the error which presented with running setup.exe from the iso.

Be grateful for any help.

Thanks
Matt
When running Setup.exe from ISOsetuperr.log
Comment
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Jane UpdegraffSr. Systems Administrator

Commented:
Sometimes when the c:\users folder can't be moved it's because there is a disallowed username in the users folders somewhere. Are there any user profiles with a really long or weird names (with unusual characters for instance)? It also happens when there is not enough disk space to copy from the old users folder to the new users folder so make sure you are not close to running out of disk space before you start the upgrade process.

Author

Commented:
Hi Jane, Currently have 148GB free so I don't believe it's disk space. I have just checked Users and looks fine. Only have a few profiles each with firstname.surname - Looks fine. We do have a desktop.ini file located in c:\users but I don't think that will be the cause. Thanks Matt
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
it seems I have a batch that has issues.

Also, you appear to have done the steps in the troubleshooter including deleting what you can from  C:\Windows\SoftwareDistribution\Download.

Try updating all the drivers - particularly BIOS and chipset (done via Windows on a Surface).
Jason JohanknechtIT Manager

Commented:
Can you try creating USB media with the media creation tool for v1809 and upgrade them that way?

Author

Commented:
Hi Jason, The media creation tool doesn't work with Enterprise - Gives an error.

Thanks
Matt

Author

Commented:
Update
I am testing with running setup.exe directly from the 1809 Enterprise ISO.
On one test machine, this failed yesterday with an error 0xC1900101 - 0X4000D - Screenshot attached.
Today, I have run setup.exe again, exactly the same and this time the upgrade completed to 1809!

I have no idea why.
Any thoghts?
1809Error.PNG
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Running Setup from the ISO file starts the Repair from the very beginning including Firmware and all other drivers. That may be the reason here

Author

Commented:
Hi John,
Little confused by your comment. We don't allow machines direct access out to WU. All updates come from SCCM. At present we are not pushing any Surface firmware. Do you have any KB's that describe the process you mentioned? Thanks Matt
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There were issues beginning around V1703 that caused errors when trying to run the repair from the Media Creation Link. That happened to me. I saw another user running from setup. I tried it and it worked.

This is now how I suggest all users run the Windows 10 Repair

Author

Commented:
Just to be clear, the setup.exe was run directly from the 1809 Enterprise ISO. As far as I know this doesn't repair anything. The process checks to see if the upgrade can be run, i.e disk space available and gives an option if you want to keep data etc.
Also I am only trying it this way to see if it's more reliable than using SCCM. The bottom line is I need to use SCCM as we have lots of Surfaces around the UK.

Thanks

Matt
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You should call Microsoft Hardware Support at this point. If the Firmware and Driver updates were successful, then the Feature Update should work. I don't know any other way but to run from Setup but Microsoft may know
aravind ancheWindows/Vmware
CERTIFIED EXPERT

Commented:
Are there any errors in log files?
setuperr.log
setupact.log
Commented:
This one is on us!
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