asked on

Google Apps Will not Install on Windows 10

A customer is trying to install the Google G Suite Migration on a Windows 10 Home computer with Outlook 2016. The installation aborts with the errors shown in the attached log file. The error file points to a problem with language but all settings in Outlook and the computer show English or English-US.

We have tried running as Administrator but cannot get past the errors shown in the logfile.

Our customer tried the install and is turning to us for assistance in resolving the install problem. We may have to contact the customer if your reply requires additional information.

Any assistance or suggestion will be appreciated.
Trace-2019-02-11-14-05-59-p7884.txt

John

Is the Office installation 64-bit? The Google suite is trying to install as 32-bit.

Barnett Computers

ASKER

The Office installation is Office 365 32 bit. The Google suite download claims it will work with 32-bit and 64-bit. We had tried looking up the failure codes but could not find anything that would point to a resolution.

Thanks for your help. All suggestions and comments are appreciated.

ASKER CERTIFIED SOLUTION

John

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

John

Thank you and I was happy to help.

Barnett Computers

ASKER

Our customer has changed directions on this project. The suggestions offered did not resolve the problem but provided the suggestions we were looking for to troubleshoot the problem. Uninstalling Office 365 was not tried because they are taking another look at the Google Apps to determine if this is the best solution for their needs.

Thanks for your replies.