We help IT Professionals succeed at work.

Dell PowerEdge R720 Server 2008 r2 crash

474 Views
Last Modified: 2019-03-04
Dell PowerEdge R720 Windows 2008 R2 tag # CJCLCY1
Server crashed on me, when I try to boot it gets stuck here for around 10 minutes "Initializing firmware interfaces and then gives me a "A system restart is required"
will not go pass
Can't use F8, I do have a bootable CD that I will try, I also notice that one o the hard drives has no light; I'm pretty sure this drive is part of my RAID where the O.S. is installeddrive no light
any suggestions are apricated

I do have a backup and I'm downloading my data onto a diff. server with an ETA of 16 hours
Comment
Watch Question

Brian BEE Topic Advisor, Independent Technology Professional
CERTIFIED EXPERT

Commented:
Can you get into iDRAC? From there you might be able to get more information. At least see if it is possible to do a firmware update. Sounds like something might be corrupted.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
what raid are you running?  it might be as simple as to remove the bad drive, to get going again
Brian BEE Topic Advisor, Independent Technology Professional
CERTIFIED EXPERT

Commented:
If it's of any help, I found some information about the same kind of error with firmware update and instructions. https://www.dell.com/support/article/ca/en/cabsdt1/sln286029/general-protection-fault-during-uefi-pre-boot-startup

Please let us know one way or the other so we can help more if required.
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
jsarinanaI.T. Manager

Author

Commented:
thanks