No Battery Detected or not charging

James Wright
James Wright used Ask the Experts™
on
HP 15-AF060CA  Windows 10 Home Premium latest version.

The system once booted will either show no battery detected or battery not charging.  

I have tried the power cycle, by removing battery and power adapter holding down the power button for 30 seconds then reconnecting.

The system came in for a screen replacement and hard drive replacement due to drop.  The system has all the latest drivers, bios etc.

Plus the fact the system sat for 2 plus years could this have depleted or killed the battery?

Any thoughts would be great.
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I am assuming you have tried the easy stuff?

https://windowsreport.com/no-battery-detected-windows-10

after this test, I would lean more to a hardware issue, was It working when the laptop was brought in?
This could also be the beginnings of a power conversion board failure.
Speed54Sales Representative
Commented:
It could be a dead battery. As it was dropped, it could also be a broken solder joint on one of the internal connector terminals.
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Author

Commented:
ITguy565, the system was not working when it was brought in.  Broken screen and damaged hard drive.  Yes, I did all these steps as well https://windowsreport.com/no-battery-detected-windows-10.

Speed54, The DC-Jack looks fine.  It is a cable vs a solder.  

I don't have a spare battery to test and or a power adapter.  I have a power adapter that will fit on order but won't be in for a week. :(

Thanks for your replies.

James.
FOXActive Directory/Exchange Engineer
Top Expert 2015
Commented:
James, 9 out of 10 the battery needs to be replaced.  Batteries last typically for 3 years.  You said the system sat for at least 2 years.  Once you see battery not charging that points to a bad battery most of the time.
Jason JohanknechtIT Manager
Commented:
Replace the Battery.  Odds are the best, that will solve the problem.  Also, check for BIOS and driver updates.  Just had Lenovo Thinkpad T560 that had that problem... Running System update and installing BIOS and driver updates fixed it.

Author

Commented:
Hello Jason, Yes I updated Bios, and all drivers etc.  Everything is current as far as updates, drivers, bios etc.  The fact that it was dropped and sat for 2-3 years before bringing it to get fixed... I will say the battery depleted and is dead.

Thanks, everyone.

James.
Failed battery

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