No Battery Detected or not charging

HP 15-AF060CA  Windows 10 Home Premium latest version.

The system once booted will either show no battery detected or battery not charging.  

I have tried the power cycle, by removing battery and power adapter holding down the power button for 30 seconds then reconnecting.

The system came in for a screen replacement and hard drive replacement due to drop.  The system has all the latest drivers, bios etc.

Plus the fact the system sat for 2 plus years could this have depleted or killed the battery?

Any thoughts would be great.
James WrightAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ITguy565Commented:
I am assuming you have tried the easy stuff?

https://windowsreport.com/no-battery-detected-windows-10

after this test, I would lean more to a hardware issue, was It working when the laptop was brought in?
ITguy565Commented:
This could also be the beginnings of a power conversion board failure.
Speed54Sales Representative Commented:
It could be a dead battery. As it was dropped, it could also be a broken solder joint on one of the internal connector terminals.
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

James WrightAuthor Commented:
ITguy565, the system was not working when it was brought in.  Broken screen and damaged hard drive.  Yes, I did all these steps as well https://windowsreport.com/no-battery-detected-windows-10.

Speed54, The DC-Jack looks fine.  It is a cable vs a solder.  

I don't have a spare battery to test and or a power adapter.  I have a power adapter that will fit on order but won't be in for a week. :(

Thanks for your replies.

James.
FOXActive Directory/Exchange EngineerCommented:
James, 9 out of 10 the battery needs to be replaced.  Batteries last typically for 3 years.  You said the system sat for at least 2 years.  Once you see battery not charging that points to a bad battery most of the time.
Jason JohanknechtIT ManagerCommented:
Replace the Battery.  Odds are the best, that will solve the problem.  Also, check for BIOS and driver updates.  Just had Lenovo Thinkpad T560 that had that problem... Running System update and installing BIOS and driver updates fixed it.
James WrightAuthor Commented:
Hello Jason, Yes I updated Bios, and all drivers etc.  Everything is current as far as updates, drivers, bios etc.  The fact that it was dropped and sat for 2-3 years before bringing it to get fixed... I will say the battery depleted and is dead.

Thanks, everyone.

James.
James WrightAuthor Commented:
Failed battery

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.