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No Battery Detected or not charging

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Last Modified: 2019-02-20
HP 15-AF060CA  Windows 10 Home Premium latest version.

The system once booted will either show no battery detected or battery not charging.  

I have tried the power cycle, by removing battery and power adapter holding down the power button for 30 seconds then reconnecting.

The system came in for a screen replacement and hard drive replacement due to drop.  The system has all the latest drivers, bios etc.

Plus the fact the system sat for 2 plus years could this have depleted or killed the battery?

Any thoughts would be great.
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Commented:
I am assuming you have tried the easy stuff?

https://windowsreport.com/no-battery-detected-windows-10

after this test, I would lean more to a hardware issue, was It working when the laptop was brought in?
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Commented:
This could also be the beginnings of a power conversion board failure.
Speed54Sales Representative
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ITguy565, the system was not working when it was brought in.  Broken screen and damaged hard drive.  Yes, I did all these steps as well https://windowsreport.com/no-battery-detected-windows-10.

Speed54, The DC-Jack looks fine.  It is a cable vs a solder.  

I don't have a spare battery to test and or a power adapter.  I have a power adapter that will fit on order but won't be in for a week. :(

Thanks for your replies.

James.
FOXActive Directory/Exchange Engineer
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Jason JohanknechtIT Manager
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Hello Jason, Yes I updated Bios, and all drivers etc.  Everything is current as far as updates, drivers, bios etc.  The fact that it was dropped and sat for 2-3 years before bringing it to get fixed... I will say the battery depleted and is dead.

Thanks, everyone.

James.
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