How can we import old Pop email into a newley created IMAP email account

Gloria Burt
Gloria Burt used Ask the Experts™
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We have 15 users all on POP3 accounts using ClassicHosting as our email provider and Outlook as our desktop client.  When we went to switch the first users we backed up their POP email and then set up IMAP with no issues.  We then tried to get the old email (from the pop account) however we were unable to import the old Pop email to the IMAP account.  We reverted back but there has to be a way to get the old email into the new format.  Any suggestions?  PS we are
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Commented:
What happens if you use the old POP3 PST file, and copy just one email from there to the IMAP folder?
If that works, select all emails from the old POP3 PST file, and copy it to the IMAP folder. You can detach the old PST file from Outlook after you're done.

Commented:
what was the problem with importing? was there an error?

if not what you want to achieve should be doable by following the steps below.

1, open outlook export the pop3 account to a PST FILE. (file Open, Import / Export) export to PST
2, reconfigure outlook with new Imap account.
3, Import PST File.
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Distinguished Expert 2018
Commented:
First question relates to user's POP settings.

If their POP settings were set to delete email on server, after POP pull, another approach than what you mention above will have to be used.

Also explain what "backed up their POP email" means exactly, so what tool + procedure you used.

Dirt simple approach.

1) In Outlook, setup your new IMAP account for a user.

2) Drag + Drop email from POP account to IMAP account.

3) This should actually delete the POP email as part of the move operation.

Warning: Only do a few 100 at a time. If you do 1000s + one of these transfers dies or hangs, fixing this is a bear.

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