Finding Crash Logs on OS X

Azra Lyndsey
Azra Lyndsey used Ask the Experts™
I have a user using an iMac, I'm not sure of the OS right off, but I think he's good about keeping his system up to date.  

Adobe Premiere keeps crashing on his machine.  Naturally, I want to look at the application logs to see what is happening.  I have an administrator permissioned account credentials, so I'm logging in there. I look in the logs and I don't see anything there that indicates a crash.  In fact, it doesn't look like there's much of anything in this machine's logs at all.  This makes me think that perhaps logs are user specific and that I need to be logged in as him to find what I'm looking for.

Am I just looking in the wrong place for the logs that I'm looking for (I don't understand OS X logging just yet), or is my problem more likely or encouraged by the fact  that I need to be logged in as that specific user to get to the logs I need?
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It would help to know the version of Adobe Premiere and the version of MacOS X because there were some problems between versions of the two.

To find a log file, open ~/Library/Logs/DiagnosticReports/ in the Finder. Note that you may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).

Posting a current crash log would also help determining what happened.

One known probelm a while back was solved like this:


  • Hold down the Option key. In the Finder menu, choose Go > Library to open your User Library.
  • In the Library, go to preferences and locate the Adobe folder.
  • Control-click the Adobe folder and choose Get Info.
  • In the Sharing & Permissions section, you see all computer's users listed. Make sure that all say Read & Write next to them.
  • Unlock the lock, enter log in details, then click and choose Read & Write (if they are not already set that way).
  • Click the gear icon directly under the user names and choose Apply to Enclosed Items." Click the lock once more to save changes.
  • Go to the Mac HD and choose Users > [User Name] > Documents. Locate the Adobe folder there.
  • Perform steps 3-6 on the Adobe Documents folder.
  • Wait one minute, then launch Adobe Premiere Pro.


Will the log info be available to all users or do I need to be logged in as that user to see the log files I need?

That user or an administration user. Best to be that user.
When you use the Go menu to go to the Library it will go to the user's Library file logged in.

The user files are all arranged in the "Users" folder at the top level of the drive.


OK, thank you.

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