Dell Mouse Pad sticks to Start button

APD Toronto
APD Toronto used Ask the Experts™
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Hi Experts,

My father has a DELL laptop with Windows 10, with expired warranty.

Lately, as he is working or watching movies, the mouse on its own gets stuck on the Start button.  When this happens, the cursor is stuck below Start and a shadow appears near the Start button .

This has been going on several of weeks, but just yesterday this escalated to clicks and right clicks on the start button.  User interaction on the mouse pad is not responsive.

Any ideas.
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Topic Advisor
Most Valuable Expert 2016
Commented:
The mouse pad may just have become defective, this can happen after long usage.

Did you try disabling the mouse pad and use an external mouse instead?
Commented:
Gerwin gave the same answer I would have.

Also note that he should not use the pad if his hands are damp or wet, as that can cause problems with the pad. And strong radio signals too close to the computer can often cause the mouse pad to have troubles. Have him move the computer to another location and see what happens.
Robert RComputer Service Technician
Commented:
How about reinstalling the drivers for the touchpad, and then restarting the laptop.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Also note that he should not use the pad if his hands are damp or wet

That caused me just now to turn off keyboard and mice, wash the keyboards and mice (especially the mice feet that collect dust) and wash the mousepads.  All working spiffily well.

Commented:
John, I have done it a few times myself, and Apple touchpad get very whacky when wet.  :-)
Top Expert 2013
Commented:
you can start cleaning mousepad with isopropyl alcohol, or another mild solvent
check also for errors in device manager
if that does not help, you may open the laptop, and disconnect/ reconnect the mousepad cable for testing ( after inspection and cleaning)
….or replace it
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Touch screens/pads are mostly capacitive devices. All of them do not work well under humid conditions. A very low humidity can give issues as well.
Robert RComputer Service Technician

Commented:
as suggest before you can disable the touchpad and then just use a usb mouse.  To disable the touchpad can be done by disabling the device in the device manager which will disable the drivers for the device, There are many ways of getting into the device manager depending upon which version of windows is installed.  Let us know what version of windows is been used if you want exact steps of how to disable the device in the device manager.  You can also change the settings of the sensitivity of the touchpad by going into the control panel and click on the mouse settings which configures both the mouse and touchpad on some models you even disable the touchpad.
Top Expert 2013

Commented:
it is windows 10 -  so right click the start button, ands select device manager from the list
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and I hope all is working now.

Commented:
Thanks. Care to tell us what you think the problem was?
APD TorontoSoftware Developer

Author

Commented:
I don't have access to the laptop right now.  I will post an update when I try.

Commented:
Thank you.

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