my excel [office 2010] has suddenly lost all of my printers.

alk444
alk444 used Ask the Experts™
on
my excel [office 2010] has suddenly lost all of my printers.

when i try to print it says 'no printers installed'.

when i click add printer, it pops up a message saying:
---------------------------
Find in the Directory
---------------------------
The Active Directory Domain Services is currently unavailable.
---------------------------
OK  
---------------------------

win7pro64
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
View Solution Only
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Control Panel, Devices and Printers.   Do you show Printers in Devices and Printers?

If so, uninstall Office 2010, restart, and install Office 2010. Patch (there were patches for Office 2010 in the last 10 days)
nobus
Top Expert 2013

Commented:
open notepad and try to print from it
does that work ?
alk444

Author

Commented:
notepad has similar problem:

[Window Title]
Printers

[Main Instruction]
Windows can't open Add Printer. The local print spooler service is not running. Please restart the spooler or restart the machine.

[OK]


i figured out how to restart the spooler. everything seems to be working now.

tnx for the help.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Clearing the print spooler

(Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.)

normally allows a printer to be installed.

So then Printers not in Device Manager as I asked was the issue.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks much and Clearing the Print Spooler is something to keep in mind for future.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial