my excel [office 2010] has suddenly lost all of my printers.

my excel [office 2010] has suddenly lost all of my printers.

when i try to print it says 'no printers installed'.

when i click add printer, it pops up a message saying:
---------------------------
Find in the Directory
---------------------------
The Active Directory Domain Services is currently unavailable.
---------------------------
OK
---------------------------

win7pro64

alk444Asked: 2019-02-18

Who is Participating?

Experts Exchange Solution brought to you by

Enjoy your complimentary solution view.

Get this solution by purchasing an Individual license! Start your 7-day free trial.

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LVL 110

JohnBusiness Consultant (Owner)Commented: 2019-02-18

Go to Control Panel, Devices and Printers. Do you show Printers in Devices and Printers?

If so, uninstall Office 2010, restart, and install Office 2010. Patch (there were patches for Office 2010 in the last 10 days)

LVL 95

nobusCommented: 2019-02-18

open notepad and try to print from it
does that work ?

alk444Author Commented: 2019-02-19

notepad has similar problem:

[Window Title]
Printers

[Main Instruction]
Windows can't open Add Printer. The local print spooler service is not running. Please restart the spooler or restart the machine.

[OK]

i figured out how to restart the spooler. everything seems to be working now.

tnx for the help.

LVL 110

JohnBusiness Consultant (Owner)Commented: 2019-02-19

Clearing the print spooler

(Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.)

normally allows a printer to be installed.

So then Printers not in Device Manager as I asked was the issue.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial

LVL 110

JohnBusiness Consultant (Owner)Commented: 2019-02-19

Thanks much and Clearing the Print Spooler is something to keep in mind for future.