john8217
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Cannot open jpegs with Microsoft Photos, says "the app didn't start."
There's someone at work with a laptop that has Windows 10 Enterprise. He cannot open .jpeg files. He gets some error message that says "The app didn't start."
I went to his Control Panel \ Default Programs. His .jpeg files are defaulted to open with Microsoft Photo.
The following fixes I tried did not fix the problem:
-Opening a command prompt as administrator and...
.....typing: dism /online /cleanup-Image /ScanHealth
.....typing: dism /online /cleanup-Image /RestoreHealth
-Opening a command prompt and typing: SFC /scannow
-Then restarting.
-Going to his "Apps and Features," choosing "Microsoft Photos," then "Advanced Options" and then...
.....clicking "Repair."
.....clicking "Reset."
I went to his Control Panel \ Default Programs. His .jpeg files are defaulted to open with Microsoft Photo.
The following fixes I tried did not fix the problem:
-Opening a command prompt as administrator and...
.....typing: dism /online /cleanup-Image /ScanHealth
.....typing: dism /online /cleanup-Image /RestoreHealth
-Opening a command prompt and typing: SFC /scannow
-Then restarting.
-Going to his "Apps and Features," choosing "Microsoft Photos," then "Advanced Options" and then...
.....clicking "Repair."
.....clicking "Reset."
John
Make a new, test, Windows User Profile (Account). Log into the new Windows Account and see if photos open properly. If so, the user profile could be damaged.
Probably a bit off topic but why someone will mess with Microsoft photo when there are so many good Image Viewers like Irfanview
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I forgot to mention that this problem also exists when I'm logged in as admin.
I've never heard of HoneyView before, but from the initial research I've done it seems like a good utility. I'm definitely going to add this one to my list. Thanks.
I've never heard of HoneyView before, but from the initial research I've done it seems like a good utility. I'm definitely going to add this one to my list. Thanks.