troubleshooting Question

Win10Pro DVD will not load into OS/Device Manager

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DuncanFlag for United States of America asked on
Windows 10InstallationWindows OSHardware
1 Comment1 Solution106 ViewsLast Modified:
I have a Windows 10 Professional 64bit Workstation (Dell Optiplex 9020).  Recently upgraded to Windows 10 Professional 64bit.  During the upgrade process a Windows 10 DVD was used for the upgrade/installation process.  After the initial installation, additional svcpaks/upgrds were accomplished via the network with Windows Update.  Somewhere in the process the DVD/CD ROM got uninstalled and I can NOT get it re-installed on the PC !!!  I have tried everything I can think of to get the DVD to re-install.  The error message I get within Device Manager is - " Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) "  I have tried 3 different DVD's and none of them will load.  I tried attaching a USB DVD ROM and it loads with the same error message !!!  I am at my wits end ......  DVD I am using is a - Matshita DVD +-RW SW830
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