Win10Pro DVD will not load into OS/Device Manager

ftv34p4s
ftv34p4s used Ask the Experts™
on
I have a Windows 10 Professional 64bit Workstation (Dell Optiplex 9020).  Recently upgraded to Windows 10 Professional 64bit.  During the upgrade process a Windows 10 DVD was used for the upgrade/installation process.  After the initial installation, additional svcpaks/upgrds were accomplished via the network with Windows Update.  Somewhere in the process the DVD/CD ROM got uninstalled and I can NOT get it re-installed on the PC !!!  I have tried everything I can think of to get the DVD to re-install.  The error message I get within Device Manager is - " Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) "  I have tried 3 different DVD's and none of them will load.  I tried attaching a USB DVD ROM and it loads with the same error message !!!  I am at my wits end ......  DVD I am using is a - Matshita DVD +-RW SW830
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
IT/EE Solution Guide
Commented:
Guess you will need to delete the Upper and Lower filters from the registry.
You should be able to get the DVD drive to be detected after that.

For the registry path and more information, please refer  to the following article.
Don't worry if it says its for VISTA.

https://support.microsoft.com/en-us/help/929461/the-cd-drive-or-the-dvd-drive-does-not-work-as-expected-on-a-computer

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial