We help IT Professionals succeed at work.

RV320 not connecting with browser

141 Views
Last Modified: 2019-02-21
I'm in the process up updating firmware on network devices.
RV042 updates have gone well.
RV320 updates are NOT going well.

RV320 units are at firmware 1.4.2.19 and we want to get to 1.4.2.20.
Even existing 1.4.2.19 units don't respond to laptop browsers: IE, Google Chrome, Firefox.
I believe the GUI is working but unless we reset to factory defaults, the browser *connections* fail.
As soon as a working configuration is loaded up, the connections stop working.

Any insights?
Comment
Watch Question

Fred MarshallPrincipal
CERTIFIED EXPERT

Author

Commented:
I figured it out - using the Cisco Community and adding to it:


Re: Cannot access Web Gui Interface on RV320 after upgrade to 1.4.2.17? Use [IP address]:8007 and NOT HHTPS

I have RV320s with 1.4.2.19 in production.
I upgraded one unit to 1.4.2.20 and was able to get it into production by manually entering all the settings.  Ugh!!

 I took a working 1.4.2.19 unit off line and tried to connect from a laptop / browser.  Could not.
This from an unchanged unit that had been working on the network moments before!
These units were all trying to connect https://......
(I should note that the Firewall HTTPS: checkbox was NOT CHECKED - although I believe in the factory default settings it IS CHECKED).

I used the address [IP address}:8007 from the browser and THIS WORKS.  (But HTTPS://[IP address]:8007 does NOT WORK.

Now that I could reach the device, I did a few things:
1) I upgraded the firmware to 1.4.2.20 using the RV320 USB port and a flash drive.
2) I checked the configuration and it all seems fine.
3) I backed up the configuration to the USB flash drive .. so this could/should? be a 1.4.2.20 configuration in all respects.
4) I loaded the configuration from the backup on the USB flash drive.
All seems fine.
Principal
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.