Looking for a service to remove a "bad" domain reputation on google.

Lev Seltzer
Lev Seltzer used Ask the Experts™
on
My client's email is constantly blocked from @GMail.com. Their domain has a "bad" reputation on google's postmaster tools.

I am looking for a service that can help fix this problem. I found one company called "www.rackaid.com", but they only work with Linux servers, and my client's email is on Office365 (Exchange).

I have tried to help, but I am giving up, as I am not expert enough in this.

Can you recommend a service that can solve this problem?

Thank you.
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MaheshArchitect
Distinguished Expert 2018

Commented:
did you checked if SPF / dkim is not set at O365 side and hence gmail has blocked mails from that domain ?

In that case 1st set proper SPF and DKIM record and check if that allows gmail to accept messages?

Else log a call with Microsoft and they could help you to resolve if issue is related to SPF / DKIM

If domain itself is blacklisted, then majority of email recipients should block incoming emails from that domain, in that case you need to take domain registrar help to remove domain from blacklist
LBTechSolOperations Director

Commented:
This could be down to 3rd party spam tools, i would suggest a check from MX toolbox to review the domain. This will tell you the lists that the domain is present on, follow these to have them removed. I would also look for the root cause of the Bad reputation (else it will just be blocked again) from 365 its self, also ensure that your DNS records (SPF/DMARC/DKIM) are all setup right preventing others from sending as your clients domain and reducing the risk of a bad reputation again.

Author

Commented:
Thank you for your comments.
At this point I am really not looking for advice on how to solve the problem. I am looking to hire someone who has seen this before and can solve it for me.

I have already setup DKIM and SPF. The domain is not on any blacklists according to mxtoolbox (i had check many times). It is only a problem with gmail, which gives the domain a "bad" reputation.

I give up! I just want to pay someone WHO IS AN EXPERT to solve this for me.

Thank you.
MaheshArchitect
Distinguished Expert 2018

Commented:
OK
I can help you to resolve your issue

Let me know if EE live session would work for you?

Author

Commented:
Mahesh: I can't meet right now. It will have to wait until Sunday - or whenever you return to work. How do I find out your qualifications in this matter ("BAD" domain reputation and Office365)? How do I find out the cost of this session?

Thank you.
LBTechSolOperations Director

Commented:
Lev,
    Does your client use the 365 domain for sending significant amounts of email that could contribute to the overall score/reputation by Gmail? If you could provide as much information as possible this could help support getting to the bottom of this.  It maybe that resolving this issue is not a technical issue but an educational one teaching either the senders how to complete marketing OR implement a 3rd party process that protects your primary domain from these reputation issues.
MaheshArchitect
Distinguished Expert 2018
Commented:
I am exchange architect and not blacklist removal specialist
In fact you won't find anybody as this is not daily stuff and i don't see any specilazed service doing that
I can put my best efforts to resolve issue
If your issue didn't resolved, don't pay as simple as that

One suggestion i could make that use smart host services to route emails to gmail which might resolve your issue
Principal Software Engineer
Commented:
I'd say that the chances of getting removed from a gmail blocklist are pretty good ... over the long run.  If you can find and correct the problem (or problems) causing your email to be blocked.

By "long run" I mean three to six months.

If you can find out, specifically, why gmail objects to your emails, solve that problem, and then not send to gmail at all from that domain for two months or so, then the chances are reasonable that gmail's rating algorithm will slowly lower the bad rating for your domain to a point where you can start getting some emails through again.

But to address this as quickly as possible you need to find out specifically why gmail is rating your domain bad, and unless the postmaster tools tell you this then you're blindly shooting in the dark.  That being the case it would take a good long time to figure out what the problem is by the only available method -- change something, send mail for a week, check the rating again, undo the change if the results made it worse, leave the change in if the results were better, and iterate through every change you can think of.

Your client might consider signing up with an email relaying service such as SMTP2Go and paying for their outgoing mail filtering service.  SMTP2Go has a service that allows you to "Instantly see how your emails will appear in more than 40
email clients and see if they will pass major spam filters."

Which sounds like what your customer really needs.

Author

Commented:
Thank you all for your help with this problem.

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