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Mark HynesFlag for United States of America

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Windows 7 pro giving an error that say my Windows 7 pro is not genuine.

I got an error from Windows 7 pro PC. that my Windows activation is not genuine.  My Windows 7 pro has been registerd and active for 3 years now.  Also when I go to use Microsoft Office 2010 package says the same.  These are both retail purchased products.

Any help would be much appreciated.  I cant use my Office package.


Mark H.
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Iamthecreator
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Hi Mark,

there is a known issue with Microsoft, that is causing this problem. I have contacted them 2 days ago  and this is reply:

We would like to inform you that due to the change in Microsoft policy the keys from the expired Open Value Subscriptions are being blocked. However this does not take to count that some of our customers have purchased those licenses from Microsoft and our technicians are working on resolving this issue at the moment.
Whenever the issue will be resolved we will be contacting our customers with a solution.

Additionaly, for Windows 7 becoing not genuine, our technicians have prepared a website with couple of possible solutions to fix this issue.
 
Please find the link below.
aka.ms/Win7Error


I have few clients with this problem, but since they have OLP/OVS agreements MS has simple assigned activation keys for Windows 7, and they have reactivated them. I am not sure how it goes for Retail.

Regards,
Ivan.
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Here is the results.  I dont have any idea what this is telling me.  

Thanks,   Mark H.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H89TY-9KFC2-7DJFF
Windows Product Key Hash: mjHoMRHhAQl5ZH8E7z4aGmmdZ6c=
Windows Product ID: 00371-OEM-9046995-59251
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0A96B863-4180-4E4C-BE40-F0B9D7C34F82}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190108-1700
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0A96B863-4180-4E4C-BE40-F0B9D7C34F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DJFF</PKey><PID>00371-OEM-9046995-59251</PID><PIDType>3</PIDType><SID>S-1-5-21-841984348-4265401912-1586075226</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="7"/><Date>20131031000000.000000+000</Date></BIOS><HWID>F0E13607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-469-959251-02-1033-7601.0000-1242018
Installation ID: 012340408593903170570476537624662182264336247131921802
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7DJFF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/22/2019 9:21:04 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:29:2019 16:48
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAhFHSo0AuwhvsahAvIFBUfRC3Fkascsj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  DMAR            INTEL         HSW
Did it reactivate Windows 7?
From your post:
Licensing Data-->
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Installation ID: 012340408593903170570476537624662182264336247131921802
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7DJFF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/22/2019 9:21:04 AM

It should now be active.
You can verify by clicking on the links provied in the output.
Avatar of ☠ MASQ ☠
☠ MASQ ☠

Will have a good look through later but the thing that stands out is this isn't a Retail installation, this is a System Builder License (OEM) installation so the operating system and key should have been supplied by the person selling the PC.  The Key and installation media are not to be used for activation in any other circumstances.

That aside it looks like your licencing stack (the "Activation Chain") is broken and needs rebuilding.
Ok, how do I do that ?
Thank you to all that helped. the ReArm command worked.

Mark H.
Just in case - be aware that ReArm can sometimes only extend activation for a fixed period (multiples of 30 days).

If this situation returns reactivate using the System Builder Product Key supplied instead

Right click CMD
Click 'Run as adminstrator'
At the command prompt, type the following :
slmgr.vbs -ipk xxxx-xxxx-xxxx-xxxx
(where xxxx-xxxx-xxxx-xxxx - represents the OEM product key)
Hit Enter on your keyboard
Exit the command prompt

You'll only need to do this if ReArm has just temporarily reactivated the system.  Otherwise you're good.