Why is Windows Server 2016 not recognizing my Western Digital external USB 6TB drive, when it does recognize my external USB 1TB drive?

eemmpph
eemmpph used Ask the Experts™
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I have a 1TB USB external disk drive connected to my Windows Server 2016 and backing up data to it.  
Because it is only 1TB in size, I need a larger capacity USB external drive for backups.

Note:  I am using Acronis Backup 12.5.

I purchased a Western Digital 6TB USB external disk drive, formatted as NTFS (Allocation unit size:  4096 bytes)

When I plug the 6TB USB external disk drive into the Server, the drive is not recognized by the Server.

What could be the problem?
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Devin BeckerIdentity Management and Security
Distinguished Expert 2018

Commented:
eemmpph,

Have you checked for the disk in the Disk Management Console?

It would be helpful if you could attach a screenshot of that here so we can see what's going on with the disk.

Thank you,

Devin Becker
DevOps Associate @ EE

Author

Commented:
The Windows 7 Disk Management View for drive T: has the view below.

Windows 7 Disk Management View
 However, Windows Server 2016 does not show the drive at all.
Identity Management and Security
Distinguished Expert 2018
Commented:
eemmpph,

When you plug it into the Windows Server 2016 machine, does anything come up?
Is it showing up in File Explorer or just not in Acronis?
Have you checked Device Manager?
And you said Disk Manager doesn't show the disk at all?
Have you tried a different USB port?
is the Server Virtualized?

Thank you,

Devin Becker
DevOps Associate @ EE
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Bagaudin SatuevGlobal Community Evangelist

Commented:
Can you post the Disk Management snap-in screenshot from Windows Server 2016 when the drive is plugged in?

Also, can you check event logs and see if there are events occurring at the time when you're plugging the drive in?

Author

Commented:
It does not show up in Explorer, nor Device Manager, nor Disk Management.  

Yes, the Server is virtualized, but I am plugging the usb into the host, not the virtual machine.  

The 1TB drive appears, but not the 6TB drive.

Author

Commented:
I will get a "disk management view" from the Server so that you can see what I see.
Devin BeckerIdentity Management and Security
Distinguished Expert 2018

Commented:
eemmpph,

Nothing regarding USB devices shows up with any sort of error or warning symbol?

Have you tried downloading drivers directly from Western Digital for your device? Or did it come with any software?

Are the USB Ports 3.0?

Thanks,

Devin Becker
DevOps Associate @ EE
Devin BeckerIdentity Management and Security
Distinguished Expert 2018

Commented:
eemmpph,

Could you provide the model number of the external hard drive you purchased?

Thank you,

Devin Becker
DevOps Assocaite @ EE
MaheshArchitect
Distinguished Expert 2018

Commented:
if its virtual machine, what is your hypervisor, is it VMware or hyper-v

If it is hyper-v, you need to configure USB drive as pass through disk
https://thesolving.com/virtualization/how-to-configure-a-pass-through-disk-with-hyper-v/

If its VMware, you can add usb device directly connected to disk
https://kb.vmware.com/s/article/2019644
https://pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.vsphere.vm_admin.doc_50%2FGUID-46238923-EA81-4420-A875-71767AAA6DD1.html
Top Expert 2016

Commented:
I have a VANTEC USB case that is limited to 2TB Drives.  My 3TB Drives were not registering.

Author

Commented:
Okay, I found the problem (no driver installed).

I was mistaken when I wrote:  "It does not show up in Explorer, nor Device Manager, nor Disk Management. "

It does NOT appear in Windows Explorer, nor Disk Management".

The drive DOES appear in "Control Panel \ Device Manager", however, it has a yellow shield next to it.

When I click update driver, it says "Windows was unable to install your WD SES Device USB Device.

I went to Western Digital's website, and downloaded the 64bit driver software (which was a .msi).

After installing the driver software, the drive still had a yellow shield in Device Manager.

I disconnected the USB cable from the computer, then waited a few seconds, and reconnected the usb cable.

The WD 6TB drive now appears in:   This PC, Windows Explorer, Device Manager and Disk Management.

Author

Commented:
To answer your question, my virual machine is Microsoft Hyper-V.
MaheshArchitect
Distinguished Expert 2018

Commented:
but is it appearing in virtual machine (2016 server)?
MaheshArchitect
Distinguished Expert 2018

Commented:
you need to add drive as pass thru disk in VM properties
Top Expert 2016

Commented:
You found and fixed the problem.. missing/bad driver

Author

Commented:
I looked in This PC, and Windows Explorer but did not find the USB drive.

I want to thank Devin (and give him the credit), because he suggested "Have you checked Device Manager? "  A look at Device Manager, which would have shown me the yellow shield right away (indicating a driver is missing).
Devin BeckerIdentity Management and Security
Distinguished Expert 2018

Commented:
eemmpph,

Thank you very much! Glad I could be of assistance in getting this issue solved for you!

Take care,

Devin Becker
DevOps Associate @ EE

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