In Exchange O365 is there a way to let users release their own emails in quarantine without Exchange admin intervention?

SAM2009
SAM2009 used Ask the Experts™
on
Hi,

In Exchange O365 is there a way to let users release their own emails in quarantine without Exchange admin intervention?

Thanks
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2015
Distinguished Expert 2018
Commented:
Most Valuable Expert 2013

Commented:
As above but we've bought Mimecast to do this https://www.mimecast.com/resources/o365/
Exchange Engineer
Distinguished Expert 2018
Commented:
Yes you can, but you will have to enable it, and once enabled the end user will get a report showing the number of spam emails in quarantine for them and they will have the ability to release the email to their inbox or report it to Microsoft as not junk. see below link for assistance with that.

https://docs.microsoft.com/en-us/office365/securitycompliance/use-spam-notifications-to-release-and-report-quarantined-messages
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
Once enable is it for all users or we still can restrict access?
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
it's for all users. each user that gets spam quarantined will get it.

Author

Commented:
What is the pros and cons of activating that option?
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
since you know what the quarantine is its your choice to allow user access to the reports so users can release spam to their mailbox. you need to determine pros and cons for that. whatever your company allows. I personally like the feature.
Depends on your users. The ability for users to release messages from quarantine can be a real time saver for both admins and users. To be honest, it's better to give them access to this function because they are bound to get at least some spam to their inbox anyway (so they need basic spam awareness), and when they actually do get an important non-spam message into the quarantine, they are happier if they don't have to contact admin just to release the message.
On the other hand, if you have users who go click happy whenever they see a link in an email, blocking the quarantine feature might minimize the damage.

Author

Commented:
Thanks

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial