troubleshooting Question

not all outlook 2016 mail not showing in exchange account

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nigelbeatsonFlag for United Kingdom of Great Britain and Northern Ireland asked on
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we have an exchange 2010 server and outlook 2016 clients. on one of our 2016 clients, some emails are not visible in the inbox.

if i access the account via owa, again they are not visible, but if i search for the name of one the missing emails, they all appear.

can anyone suggest how to resolve it?

i thought about removing the mailbox from outlook, deleting the ost file and adding it back again, but thought i would ask about it first.

any suggestions?

many thanks
System Engineer

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