Unfortunately, the process com.google.process.gapps has stopped on Android tablet

Melody Scott
Melody Scott used Ask the Experts™
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Hi, I have an android tablet, it's old and can't be upgraded. I'm afraid maybe it's a goner. I was trying to get to Google Play store, and I keep seeing this.
Screenshot_2019-02-25-14-47-29.png and also Unfortunately Google Play Store has stopped.

I've gone to all apps, cleared the cache, deleted the data, and rebooted a few times, but still this keeps happening. This is on Android v 4.4.4. Kernel v 3.10.0.
Screenshot_2019-02-25-14-47-37.png
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IT Manager
Top Expert 2010
Commented:
You need backup your data and do a double wipe of the Android OS.

https://www.recovery-android.com/wipe-your-android-phone.html

Author

Commented:
ok, thanks!

Author

Commented:
Great, thanks. There are still problems, but I'm able to solve them now, and that particular problem is gone.

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