Can't get internet from Netgear router on a new computer.
I have a Netgear ProSafe VPN Firewall SRXN3205 that has builtin WiFi. I just bought a new Dell XPS that has a Killer Wireless-n/a/ac 1535 Wireless Network Adapter. Other computers have no problem connecting to the Netgear and receiving internet, but I can't do it with the new one. It connects to the Netgear, but no IP address information seems to come over. When I do a ipconfig /all, this is what I get for the wireless adapter
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer Wireless-n/a/ac 1535 Wireless Network Adapter
Physical Address. . . . . . . . . : 9C-B6-D0-BC-64-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Any ideas?
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer Wireless-n/a/ac 1535 Wireless Network Adapter
Physical Address. . . . . . . . . : 9C-B6-D0-BC-64-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Any ideas?
Last Comment
Suggestion: Put the new laptop in the car and drive over to the Walmart, Walgreens and a few other places that have free WiFi.
If it works at those locations, then the problem is related to your wireless access point.
If it doesn't work at those locations, the problem is in the new laptop and -- since it's still under Dell warranty -- consider putting in a service call to have the WiFi fixed.
If it works at those locations, then the problem is related to your wireless access point.
If it doesn't work at those locations, the problem is in the new laptop and -- since it's still under Dell warranty -- consider putting in a service call to have the WiFi fixed.
ASKER
It does work on a different WiFi
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Just a thought - did you by any chance check the DHCP scope and make sure:
1. That you don't need to statically config an assignment?
2. If dynamic addressing, that there are actually addresses available in the scope?
1. That you don't need to statically config an assignment?
2. If dynamic addressing, that there are actually addresses available in the scope?
Try turnning off the wireless router for 2 minutes then plug it in then reboot the laptop then try to connect.
ASKER
Ive updated firware and driver on laptop. The laptop works fine on other routers. There are enough addresses in the DHCP scope.
Try adding a different wireless router and use that.
If you statically configure the PC with a known free address, can you ping the gateway?
ASKER
I don't have to. It gets the proper IP address configuration via DHCP.
Your very first post says you don't get IP info. Which is it?
ASKER
I get it. Sorry for the oversight....
Okay, so to be clear then, you get an IP address from the Netgear device, which is also your gateway?
ASKER
Yes...
Can you ping the Netgear from the affected device?
ASKER
I'm assisting remotely so I can't do it without losing the connection to the device.
How does pinging the Netgear from the affected PC lead to you losing connectivity to the PC? And you original message implies that equipment is yours but your message above indicates that it belongs to someone else. Which is it?
ASKER
Sorry, its mine to work on. That's not relevant.
I need to be connected to the computer that's connected to the router to attempt the ping, but the computer wont go online while connected to the router in question.
I need to be connected to the computer that's connected to the router to attempt the ping, but the computer wont go online while connected to the router in question.
Okay, you need to figure out a way to attempt the ping. I am trying to isolate where the breakdown is.
You are getting DHCP so I know you've got layer 2. Next is local layer 3 (ping/ARP). From there it goes into higher function (VPN, etc.)
You are getting DHCP so I know you've got layer 2. Next is local layer 3 (ping/ARP). From there it goes into higher function (VPN, etc.)
ASKER
Sorry guys for the late response, my account was cancelled because my subscription expired so I was trying to decide what to do.
Thanks for your patience.
Thanks for your patience.
Thanks for the update
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