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al4629740
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Can't get internet from Netgear router on a new computer.

I have a Netgear ProSafe VPN Firewall SRXN3205 that has builtin WiFi.  I just bought a new Dell XPS that has a Killer Wireless-n/a/ac 1535 Wireless Network Adapter.  Other computers have no problem connecting to the Netgear and receiving internet, but I can't do it with the new one.  It connects to the Netgear, but no IP address information seems to come over.  When I do a ipconfig /all, this is what I get for the wireless adapter

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Killer Wireless-n/a/ac 1535 Wireless Network Adapter
   Physical Address. . . . . . . . . : 9C-B6-D0-BC-64-27
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Any ideas?
Wireless NetworkingDell

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John

8/22/2022 - Mon
Wayne88

Try updating the router firmware and network card driver.  Also try launching an elevated Command Prompt then run each command below and let me know how it goes:

netsh winsock reset catalog
 
netsh int ipv4 reset reset.log
 
netsh int ipv6 reset reset.log
Dr. Klahn

Suggestion:  Put the new laptop in the car and drive over to the Walmart, Walgreens and a few other places that have free WiFi.

If it works at those locations, then the problem is related to your wireless access point.

If it doesn't work at those locations, the problem is in the new laptop and -- since it's still under Dell warranty -- consider putting in a service call to have the WiFi fixed.
al4629740

ASKER
It does work on a different WiFi
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John

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atlas_shuddered

Just a thought - did you by any chance check the DHCP scope and make sure:

1.  That you don't need to statically config an assignment?
2.  If dynamic addressing, that there are actually addresses available in the scope?
Robert Retzer

Try turnning off the wireless router for 2 minutes then plug it in then reboot the laptop then try to connect.
al4629740

ASKER
Ive updated firware and driver on laptop.  The laptop works fine on other routers.  There are enough addresses in the DHCP scope.
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John

Try adding a different wireless router and use that.
atlas_shuddered

If you statically configure the PC with a known free address, can you ping the gateway?
al4629740

ASKER
I don't have to. It gets the proper IP address configuration via DHCP.
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atlas_shuddered

Your very first post says you don't get IP info.  Which is it?
al4629740

ASKER
I get it.  Sorry for the oversight....
atlas_shuddered

Okay, so to be clear then, you get an IP address from the Netgear device, which is also your gateway?
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al4629740

ASKER
Yes...
atlas_shuddered

Can you ping the Netgear from the affected device?
al4629740

ASKER
I'm assisting remotely so I can't do it without losing the connection to the device.
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atlas_shuddered

How does pinging the Netgear from the affected PC lead to you losing connectivity to the PC?  And you original message implies that equipment is yours but your message above indicates that it belongs to someone else.  Which is it?
al4629740

ASKER
Sorry, its mine to work on.  That's not relevant.

I need to be connected to the computer that's connected to the router to attempt the ping, but the computer wont go online while connected to the router in question.
atlas_shuddered

Okay, you need to figure out a way to attempt the ping.  I am trying to isolate where the breakdown is.

You are getting DHCP so I know you've got layer 2.  Next is local layer 3 (ping/ARP).  From there it goes into higher function (VPN, etc.)
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al4629740

ASKER
Sorry guys for the late response, my account was cancelled because my subscription expired so I was trying to decide what to do.

Thanks for your patience.
John

Thanks for the update