PLESK - cannot email to domain local on PLESK box even though it does not handle mail.

Romolo
Romolo used Ask the Experts™
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Hey everyone

Two requests please:

Either

a) DomainA.com listed on Plesk. NO MAIL SERVICE. MX SETUP AS EXTERNAL ETC...
DomainB.com listed on same Plesk box cannot deliver to anyone with an address of DomainA even though everything is pointed to Microsoft Office 365.

Have tried setting MX to external 365 service.
Disabling and Enabling mail.

b) MY PREFERENCE..
DomainA.com email is handled by Microsoft Office 365 and I can create a press@domaina.com on my PLESK box that allows outbound mail. NO INCOMING... not interested.. purely outbound.

My hosting support cannot help me, however, I have got around this before on other hosts. But do not know what they did.

Please advise.

Many thanks in advance.

R
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
If you find answers are taking a long time or are incorrect...

Post your actual domain names + related email addresses for testing.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Hi David,

thanks for the reply.

it is the concept I need. as this happens everytime I have tried to do this over the years.
so it must be something known far and wide. as in a regular problem so this type of setup.

cannot post domains and that kind of info I am afraid.

can I please get the concept info.

I cannot see why it would not work apart from something internal in plesk.

many thanks in advance.

R
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Please post suggestions.

Many thanks

R
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
I use Plesk on my webserver and also do not host email opting for GSuite.  What works for me is to manage my dns at the registrar. A record points to IP of domain.  MX records are set up as required by gsuite/o365.  If you try and set this up within plesk and turn off email, I think that is where the issues happen.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Can I have some more information please.

Looking for resolution on the setup for both or either of the original question.

Thanks

R
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I can make changes to these domains can experiment a little bit.

This is definitely a known thing as I have seen it over half a dozen plesk servers over the years with this type of setup.
Unfortunately I cannot log a ticket with Parallels as my key is a Hosting Provider key supplied so they are directing me to talk to the host who are meant to be trained.

However, current host cannot help me when previous hosts have sorted this for me.. but behind the scenes.

Thanks in advance

R
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Are you managing your DNS with plesk? or your registrar?  My original set up used Plesk for DNS and that did cause similar issues if I remember. For a long time I have been managing the DNS outside of  plesk.  I am sorry if I didn't highlight that.
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
current host cannot help me
When you are up for changing... I have been using Liquidweb.com for many years and they too have always sorted this type of thing out for me as well.  Email can be frustrating.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Hi Scott,

We're using DNS as our registrar and just pointing records to our plesk box as required for each sub domain.

So my scenario sounds just like yours, but I am still not getting delivery when sending to that domain name from mailboxes on the plesk box.

Any more ideas?

Thanks
David FavorFractional CTO
Distinguished Expert 2018

Commented:
a) DomainA.com listed on Plesk. NO MAIL SERVICE. MX SETUP AS EXTERNAL ETC...
DomainB.com listed on same Plesk box cannot deliver to anyone with an address of DomainA even though everything is pointed to Microsoft Office 365.

You'll set your MX record at your Registrar pointing to wherever your email should be delivered.

b) MY PREFERENCE..
DomainA.com email is handled by Microsoft Office 365 and I can create a press@domaina.com on my PLESK box that allows outbound mail. NO INCOMING... not interested.. purely outbound.

Outbound + Inbound email are 2x completely different systems.

If you have never setup MTAs with DKIM signing (opendkim plumbed into Postfix or EXIM or Sendmail), then best to save your sanity + use a relay service.

https://Mailgun.com is great because first 10K message/month sent are free, so low volume sites will have free email.

The reason for using a relay service is to achieve high deliverability for a few minutes of work.

Trying to run your own MTA + warm up your IP/sites + keep everything working is a full time project.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Thanks David,

This will be sent from a different domain yes?

Can you comment on how to achieve the setup on Plesk please?

It has been done on many version before. Unfortunately this has been the host sorting it and a different host for this requirement now and they are giving me the "We don't support Plesk" answer which is wrong as Plesk advises they have been trained if they can cut/provide partner keys. So I cannot even ask Plesk as my key says talk to host.

This should be a simple thing. Bizarre there is something that needs to be done to kick it in this latest version again.

Thanks

R
David FavorFractional CTO
Distinguished Expert 2018

Commented:
1) This will be sent from a different domain yes?

No context for this question, so no way to answer.

2) Can you comment on how to achieve the setup on Plesk please?

First issue is to figure out your setup, independent of Plesk.

Plesk. CPanel. Command line. All the same. Start with your config first, then determine how to do your Plesk setup.

Tip: Trying to work on 2x questions together is very confusion.

Might be best to close out this question, then open one question at a time to solve one specific problem.

1x question - related to incoming email

1x question - related to outgoing email
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
We're using DNS as our registrar and just pointing records to our plesk box

Does this mean you are managing DNS through Plesk?  In other words you are adding your A and MX records in plesk ? This would mean the name server also points to your server.  Or do you use a registrar like GoDaddy and manage the DNS there?

Perhaps provide the actual domains so we can look them up.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Best to take Scott's advice. If you have any DNS records at the Plesk level, move them back to your Registar.
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
IT Pro, Projects, Mentor, Trainer
Commented:
All may be valid suggestions. Did not assist me in determining the reason why. Still seems to be a mystery.
Thank you for your efforts.

R

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