Prtg- wmi sensor not working

Hi guys,
I got a prtg installed in a separate server.

Got wmi sensors, and got few errors in it. Says “ the vm could not be found. Is it powered off ? - perfcounter:no data to return. Performance counter error 0x80D007D5

It says vm turned off. But the vm is turned on and running. I tried restarting that particular vm too. Still no change. It still stays red with same error.

Any ideas ??
Mr.XAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Check the VM's Windows Firewall settings. Client OS (like W10) are by default not configured to allow remote access.
If you can ping the machine, you should be able to access WMI (provided the current Windows account is allowed to do so).
That is, run this in PowerShell on another machine (or the machine running PRTG):
test-connection YourVM -count 2
get-wmiObject Win32_Perf -computername YourVM | select -First 1

Open in new window

This will check whether you can ping the machine "YourVM", and then if you have access to the performance counters using WMI.
If the ping does not work, disable the firewall for your zone (domain, private or public), and then run the test again. If that works, you need to re-enable the firewall and allow specific rules for egress traffic; you should be able to see pre-defined rules containing "ICMP" in their name.
Mr.XAuthor Commented:
Hi,
I have actually fixed it.
The problem was - sensors for vm were added in wrong hyper v server.

After moving sensors to right hyperv . All worked good

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mr.XAuthor Commented:
Worked
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2012

From novice to tech pro — start learning today.