Link to home
Start Free TrialLog in
Avatar of R N
R N

asked on

Unable to login to SFTP (Silvershield)

We are unable to login to our Extenua Silvershield SFTP app. The admin password is not accepted. I have access to the server but can't login to the Silvershield console.

I have emailed their support like 5 times but no response.

I was hoping someone here uses this app.
Avatar of masnrock
masnrock
Flag of United States of America image

You cannot connect from inside or outside of the network?
Have you changed the password?

There could be restriction from where you can login to console as admin.
Avatar of R N
R N

ASKER

Hi Omar, thanks. The password was not changed. I have tried to login from the internet and on the same Windows server. I think there was a update done recently.

Any way I can reset the password? Thanks
ASKER CERTIFIED SOLUTION
Avatar of masnrock
masnrock
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial