Unable to login to SFTP (Silvershield)

We are unable to login to our Extenua Silvershield SFTP app. The admin password is not accepted. I have access to the server but can't login to the Silvershield console.

I have emailed their support like 5 times but no response.

I was hoping someone here uses this app.
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Distinguished Expert 2018

You cannot connect from inside or outside of the network?
Top Expert 2007

Have you changed the password?

There could be restriction from where you can login to console as admin.


Hi Omar, thanks. The password was not changed. I have tried to login from the internet and on the same Windows server. I think there was a update done recently.

Any way I can reset the password? Thanks
Distinguished Expert 2018
Try these steps:
  1. stop the SilverSHielD system service
  2. open the C:\ProgramData\SilverSHielD\sshdconf.xml file with Notepad
  3. delete the "AdminPassHash" line (looks similar to this: 2a45f10bc948c5065ec91f6753b3e455)
  4. save the configuration file
  5. start the SilverSHielD system service
That *should* blank out the admin password, so you can create a new one. (This worked in older versions)

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