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Encrypted email not received from spam host

I have exchange 2016.  I have a user that receives payroll info that is encrypted.  Those emails are not being delivered.  The spam company says they have handed it off.  I check the message tracking logs and that email doesn't exist there.  How can I verify the email was actually received or not during the transport from the Spam host to my exchange server?
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8/22/2022 - Mon