troubleshooting Question

Network account keep losing access to network share folders on windows 7.

Avatar of Rabihhaj
RabihhajFlag for Australia asked on
Windows OSNetworkingWindows 7
9 Comments1 Solution84 ViewsLast Modified:
Lately, we started to get about couples of users each week unable to access any network drives on their laptop
We running widows server 2012 on windows 7 64bits.
If anyone who logged into faulty laptop no one can access any network drives. Can ping the server with no issue.
The only work around we found out so far is to un-installed All Network Adapter ISATAP under device manager click on View tab select show hidden devices and reboot . Screen shot attached
But after couple days it revert back to the same issue.

The permanent fixed is to re-image the laptop and not issue so far.

Could you please assist me on how to solve this issue without imaging the laptop?
Also I would like to understand what the symptoms and causing this issue.
And just to let you know – I’m a newbie with technology. So I’ll need the steps to be fairly simple

maybe there is a script we can run it remotely to fix the issue :)

Thank you so much for your help
ASKER CERTIFIED SOLUTION
Rabihhaj
IT HelpDesk

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