Avatar of sword12
sword12 asked on

mailbox alias issue

HI Exchange experts

just a question: our Marketing has published a new email address support@shop.sword.com
Now they found out, that they instructed us to create a mailbox named support.shop@sword.com

now marketing department slightly in panic, because they already have given out this official address to be printed and to the press. This is the fault of marketing.

so what we can do to help them

our domain only sword.com

can we change something can fix this issue

maybe create a mx record in our external BIND or any idea can help us here

because for internal use no issue but how we can fix the external use when ppl send email from outside our exchange servers

kindly advice
ExchangeDNS

Avatar of undefined
Last Comment
☠ MASQ ☠

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
M A

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Ivan

Hi,

you can add new accepted domain, enter shop.sword.com, then create alias (support@shop.sword.com) on that mailbox  support.shop@sword.com
Update MX record and there you go.

Regards,
Ivan.
☠ MASQ ☠

Yes, as above.  luckily they've chosen a format that you can setup as a subdomain (everything before your main domain name separated with a dot.  Set up as described by MAS

TL;DR explanation here if you actually do have time to read :)
https://www.thesitewizard.com/domain/domain-name-with-spaces-or-dots.shtml

It's pretty quick to do but Marketing don't need to know that, they owe you :)
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes