The laptop has to be restarted each time it is re-attached to a Dell WD15 docking station

M
M used Ask the Experts™
on
Problem: The laptop has to be restarted each time it is re-attached to a Dell WD15 docking station, the laptop is not shutdown when it it re-attached to the docking station.
Things already tried: Dell Command Update was already executed.
2.The system pass the hardware diagnostic test.
3.The appropriate power saving options were set, however, I did not disable hibernation.
4. Confirmed that the firmware on the docking station is already updated.

I suspect that the system board will need to be replaced since a I believe the system is undock and re-docked often.

What am I missing?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2013

Commented:
What model are you docking?
Older boards on Dell XPS 15 9350, Dell XPS 15 9550, and Dell Precision 5510 have a bug which can cause this
Iamthecreator OMIT Manager/EE Solution Guide

Commented:
Can you test with disabling the C-States
You can find it in the BIOS under Performance.
M

Author

Commented:
The docking station model is WD15.

Thank you all for your input.
Computer Service Technician
Commented:
contact Dell for a mobo replacement if it is under warranty

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial