I have issue with an external client, he is using
a laptop with Cisco anyconnect vpn client and he would
usually connect to the vpn and would be able to browse the
internet and also access internal resources, shares and sites.
Today he connected from home and he was not able to browse anything,
I checked his laptop remotely and I was not able to ping google or resolve
any DNS names. To get him going I gave him default gateway IP in his VPN connection
but I am not suppose to do that.
My quest is why when he connects to vpN, the DNS stops.
I tried to replicate the issue using my hotspot and on my laptop
but i did not get the same symptons, my VPN does not give me GATEWAY ip and I
am able to browse plus access the internal resource.
I am certain this issue is local to his internet connection
at home.Please do let me know if anyone has any suggestions.