troubleshooting Question

Hybrid AutoDiscover issue

Avatar of Kundan Gupta
Kundan GuptaFlag for India asked on
XMLExchangeASP.NETDNS* iis6
7 Comments1 Solution326 ViewsLast Modified:
Any one has suggestion on below. how to fix. this is office365 hybrid server

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for email@domain.com.
       Testing Autodiscover failed.
       
      Additional Details
       
Elapsed Time: 47185 ms.
       
      Test Steps
       
      Attempting each method of contacting the Autodiscover service.
       The Autodiscover service couldn't be contacted successfully by any method.
       
      Additional Details
       
Elapsed Time: 47185 ms.
       
      Test Steps
       
      Attempting to test potential Autodiscover URL https://domain.com:443/Autodiscover/Autodiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
Elapsed Time: 971 ms.
       
      Test Steps
       
      Attempting to resolve the host name domain.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       
IP addresses returned: 54.252.148.134
Elapsed Time: 133 ms.
      Testing TCP port 443 on host domain.com to ensure it's listening and open.
       The port was opened successfully.
       
      Additional Details
       
Elapsed Time: 210 ms.
      Testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks.
       
      Additional Details
       
Elapsed Time: 627 ms.
       
      Test Steps
       
      The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server domain.com on port 443.
       The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
       
      Additional Details
       
Elapsed Time: 595 ms.
      Validating the certificate name.
       Certificate name validation failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host name domain.com doesn't match any name found on the server certificate CN=businesscatalyst.com, OU=Hosting Services, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US.
Elapsed Time: 1 ms.
      Attempting to test potential Autodiscover URL https://autodiscover.domain.com:443/Autodiscover/Autodiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
Elapsed Time: 4095 ms.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.domain.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       
IP addresses returned: 13.XXX.XXX.XXX, 13.XXX.XX.XX
Elapsed Time: 83 ms.
      Testing TCP port 443 on host autodiscover.domain.com to ensure it's listening and open.
       The port was opened successfully.
       
      Additional Details
       
Elapsed Time: 213 ms.
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      Additional Details
       
Elapsed Time: 629 ms.
       
      Test Steps
       
      The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover.domain.com on port 443.
       The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
       
      Additional Details
       
Remote Certificate Subject: CN=webmailnz.domain.com, OU=IT, O=company PTY LTD, Issuer: CN=DigiCert SHA2 Secure Server CA, O=DigiCert Inc, C=US.
Elapsed Time: 606 ms.
      Validating the certificate name.
       The certificate name was validated successfully.
       
      Additional Details
       
Host name autodiscover.domain.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 0 ms.
      Testing the certificate date to confirm the certificate is valid.
       Date validation passed. The certificate hasn't expired.
       
      Additional Details
       
The certificate is valid. NotBefore = 1/14/2019 12:00:00 AM, NotAfter = 1/15/2020 12:00:00 PM
Elapsed Time: 0 ms.
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Additional Details
       
Accept/Require Client Certificates isn't configured.
Elapsed Time: 807 ms.
      Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
       Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
       
      Additional Details
       
Elapsed Time: 2360 ms.
       
      Test Steps
       
      The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.domain.com:443/Autodiscover/Autodiscover.xml for user kundan.gupta@domain.com.
       The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.
       
      Additional Details
       
A Web exception occurred because an HTTP 503 - ServiceUnavailable response was received from Unknown.
HTTP Response Headers:
request-id: b0014cad-6e57-40aa-b0d3-59dd24cd5bb6
X-CalculatedBETarget: servername.production.domain.com
Persistent-Auth: true
X-FEServer: servername2
Content-Length: 0
Cache-Control: private
Date: Wed, 13 Mar 2019 12:36:28 GMT
Set-Cookie: ClientId=OYIVUMFJKCAHBJRG; expires=Thu, 12-Mar-2020 12:36:28 GMT; path=/; HttpOnly
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 2360 ms.
      Attempting to contact the Autodiscover service using the HTTP redirect method.
       The attempt to contact Autodiscover using the HTTP Redirect method failed.
       
      Additional Details
       
Elapsed Time: 42095 ms.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.domain.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       
IP addresses returned: 13.XX.XX.XX, 13.237.XX.XX
Elapsed Time: 17 ms.
      Testing TCP port 80 on host autodiscover.domain.com to ensure it's listening and open.
       The specified port is either blocked, not listening, or not producing the expected response.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
A network error occurred while communicating with the remote host.
Elapsed Time: 42077 ms.
      Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
       
      Additional Details
       
Elapsed Time: 21 ms.
       
      Test Steps
       
      Attempting to locate SRV record _autodiscover._tcp.domain.com in DNS.
       The Autodiscover SRV record wasn't found in DNS.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Elapsed Time: 20 ms.
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