Incoming HTML message font changing in Outlook

mrosier
mrosier used Ask the Experts™
on
I have this issue where I am sending an HTML email to an Outlook 2013 user. The email looks fine when I look at its preview in the HTML editor as well as when viewing it using a secondary HTML editor. It looks fine when I look at it in a browser based email client (hotmail). But when the email is received by a user using Outlook, the message's font size changes in what appears to be random parts of the mail. Does anyone know what would cause that? UPDATE: I should also mention when I open the Outlook version of the email in the web browser by clicking View In Browser on that email, it opens in a web page showing as it should.
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Rikin ShahMicrosoft Dynamics CRM Consultant

Commented:
Hi,

Can you confirm if you're using standard fonts in the HTML?

Go through this article, it might help you-
https://websitesetup.org/web-safe-fonts-html-css/
Top Expert 2016
Commented:
Outlook does not have a full html client. It will use the fonts only from the windows fonts folder.

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