Link to home
Start Free TrialLog in
Avatar of vianceadmin
vianceadmin

asked on

Adding a mailbox to an existing Outlook profile - getting prompted to register the device?

I was trying to add a mailbox into an existing Outlook 2016 profile on a Windows 10 machine and after I entered the email/password, a screen popped up:

Use this account everywhere on your device

Windows will remember your account and make it easier to sign in to apps and websites.  You won't have to enter your password each time you access your organization's resources.  You may need to allow them to manage certain settings on your device.

[] Allow my organization to manage my device


If I select "yes" it will try to register the laptop and will fail (but I don't want to register the device).  Is there a setting that controls this?  I don't remember seeing this in the past.  I believe it only applies to Windows 10 machines (my Windows 8 VM adds the mailbox fine without prompting me for this).
Screen-Shot-2019-03-14-at-3.35.33-PM.png
Screen-Shot-2019-03-14-at-12.33.59-P.png
Avatar of Adam Brown
Adam Brown
Flag of United States of America image

Are you using Office 365? What kind of mailbox are you adding?

What it's doing is trying to add an Office 365 account to the Operating System's account list. If you're not talking to Office 365, that won't work. If it's a shared mailbox you're adding, it won't work. If you want to skip it, uncheck the box.
Avatar of vianceadmin
vianceadmin

ASKER

Yes, we're using Office 365.  It is a an actual mailbox, not a shared mailbox.  I've added profiles and added mailboxes to existing profiles and I've never seen that screen before until recently...
This question needs an answer!
Become an EE member today
7 DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform.
View membership options
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.