Quickbooks Pro 2013 forgotten password...

gromack
gromack used Ask the Experts™
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Got a customer usiong Quickbooks Pro 2013, that has somehow forgotten his password.
My first thought is that Quickbooks will not be much help, as they only support the current & two previous versions, so I am going to suggest he buy the latest & greatest version & take advantage of that initial support period, unless anyone has any other suggestions...
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AlexSenior Infrastructure Analyst

Commented:
https://quickbooks.intuit.com/community/Account-management/Reset-your-password-for-QuickBooks-Desktop/m-p/201660

Full guide for resetting quickbooks admin password and then reset the user password I'd say
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try the above link to see if it works.

Then ask the user to call Intuit Support. They may help with the password even though an older version. You need the password anyway to upgrade to a newer version.
Developer & EE Moderator
Fellow 2018
Most Valuable Expert 2013
Commented:
John has a good point here.  I have found QB support to be very helpful.  You may save some heart ache by purchasing the new version and using support to help recover the password and get access to the previous files for importing.

Make sure to alert your client about QB look-alike's.  There are sites and 3rd party vendors that look like they are QB support that are not connected to Intuit and it is easy to be fooled.
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Author

Commented:
Yeah, will probably just have him get latest version.
He's moved once or twice since 2013 & info they have on file is probably different, which is why I'm not having much luck with the link Alex posted!
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
>  file is probably different

There may be other routes. It is worth giving them a chance.  Also, I suggest to get away from QB Pro and go with online.  The problem you are trying to figure out now will be eliminated among other things.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You need to send the file to Intuit to move to online and still need the password. Do it yourself conversion did not work well at a couple of clients
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I asked you to call Intuit. Why no credit here?

Author

Commented:
Convinced user to just upgrade, since his version is 6 years old. 1 year of tech support will get password issue fixed, as well, since he can't remember one (or more) of the verification answers.
Thanks!

Author

Commented:
I'm sorrty, I thought I split it accross the board. Hoiw do I change it?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go back to your post and in the "I have my answer" you can add assist answers even now

Author

Commented:
Original post? I'm not seeing a link to that...

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