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matedwardsFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Web content restricted

We have students with iPads.

Certain webpages, always in Spanish or Brasilian get blocked and a Content Restricted error will appear.

Very rarely the landing page, usually a subpage.

Our Sophos filtering system has the domains whitelisted for the students but this makes no difference and the logs show the *.domain.com as Allowed.

Where else can I look? Are there logs or reports for Google safe search?

Any help would be greatly appreciated.
Avatar of David Johnson, CD
David Johnson, CD
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An example website would be helpful. The website in question could be using other sites i.e. blog.domain.com could be using anotherdomain.blogspot.com
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ASKER

Thanks David...

https://lawebdelosanimales.jimdofree.com  - is fine

but when the student clicks on:

https://lawebdelosanimales.jimdofree.com/dossier

it comes up as restricted.
I get no content restriction, using a US IP.

The site lawebdelosanimales.jimdofree.com shows to live on an Ireland IP.

Might be a good test to attempt accessing this site using a VPN running IP tests.

Try the following IP Geos - US, France, England, Ireland.

If you get content restrictions from various Geos, likely this site is enforcing some sort of Geo based content restriction mechanism.

Sigh... which isn't useful any more... since many people use VPNs... attempting to enforce Geo based... anything... is only correct some of the time...
Note: If you own the https://lawebdelosanimales.jimdofree.com/dossier site, then likely you can effect what's occurring easily.

If you don't own this site, you may have to use a VPN to access the site, using an IP in a non-restricted Geo.
Any reason why Spanish and Portuguese language sites get restricted?

But the english version is allowed?
Any type of restriction can be applied by a site owner.

And, as I said, doing any type of Geo restriction at this point is likely the wrong approach.

We're back to my last statements.

1) If you own this site you can fix the problem by lifting the broken content restriction policy.

2) If you don't own this site, trying to determine why the content restricted... my be somewhat interesting... and ultimately futile, for actually seeing the content.

If you don't own the site, you may have to use a VPN with some US Geo IP (or other allowed Geo).

In other words, if you don't own the site, the only way you can avoid the restriction will likely be to use a different Geo IP.

Note: This is super common. One of the reasons VPNs are so prevalent now.
Thanks David,

Understand that now.

Unfortunately, I have just had a user working on their Google Slides. The moment they tried to preview their presentation they got a restricted message and it would not display the very presentation they were working on.  I don't think a VPN could help in this situation?  

Many thanks again for all your help.
You asked, "I don't think a VPN could help in this situation?"

Easy to find out. Access your data using a VPN + see if problem resolves.
Might be useful to actually do a video screen capture of your entire process, as I've personally never seen the error you mention.

Attach a video capture of problem. Likely other people can provide solutions.
Thanks David.. will do..
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