<div>
Hmm, are you certain they were sent? Is it possible user was working offline or clicked the send button twice?
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Hmm, are you certain they were sent? Is it possible user was working offline or clicked the send button twice?

<div>
check outlook rules or transport rules or group memberships.
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check outlook rules or transport rules or group memberships.

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No user was not working offline but what do u mean by click send button twice
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No user was not working offline but what do u mean by click send button twice

<div>
Well I provide support for a company.<br />
<br />
I belong to the &quot;support@company.com&quot; distribution group.<br />
So if I sent emails to support@company.com I get them into my mailbox (on the inbox)<br />
<br />
Another way is the Outlook rules:<br />
<a href="https://support.office.com/en-us/article/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59" rel="ugc">https://support.office.com/en-us/article/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59</a><br />
<br />
You can set rules to get duplicates.<br />
<br />
As well as the transport rules <br />
<a href="https://support.office.com/en-gb/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622" rel="ugc">https://support.office.com/en-gb/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622</a><br />
<br />
You'd need to find out where the problem is.
</div>


Well I provide support for a company.

I belong to the "support@company.com" distribution group.
So if I sent emails to support@company.com I get them into my mailbox (on the inbox)

Another way is the Outlook rules:
https://support.office.com/en-us/article/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59 [https://support.office.com/en-us/article/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59]

You can set rules to get duplicates.

As well as the transport rules
https://support.office.com/en-gb/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622 [https://support.office.com/en-gb/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622]

You'd need to find out where the problem is.

pramod1

<div>
<div class="content wysiwyg-content">
One user is having some emails in his outbox the same emails he already sent &nbsp;how can this be possible<br />
<br />
There was no network issues or anything<br />
<br />
How can emails be sitting in outbox where it has already been sent
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</div>


One user is having some emails in his outbox the same emails he already sent  how can this be possible

There was no network issues or anything

How can emails be sitting in outbox where it has already been sent

Outlook  office 365

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.