Access 2013 Application message, Searching for Reference HSOUTLOLB?

mlcktmguy
mlcktmguy used Ask the Experts™
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A client recently reported getting this message as they try to print from a Access 2013 application I installed for them.  The message come up when they are trying to print a client account statement from the application.

Background: This application has been installed and running without issue for over a year.  I have made no application changes in that time period.  They just started getting the missing reference message last week. They sent me a snapshot of the message. Reference Error Message
It look like 'HSOUTLOLB' but I did a search on that and nothing came up.  

My first thought is that they changed something in their operating envioronment but I just wondered if any EE'ers might have a better knowledge of what might cause this issue.
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John TsioumprisSoftware & Systems Engineer

Commented:
HSOUTLOLB seems like a custom made "object" (dll,ocx,mde...etc) that is referenced and now it has issue...You certainly should take a look a references and i *guessing* that seems like a a "bridge" component to their ERP.
Analyst Assistant
Commented:
Is it actually 'MSOUTL.OLB'?

If it is then its probably a reference to the MS Outlook library.
Fabrice LambertConsulting
Distinguished Expert 2017

Commented:
With some (bad) luck, the application has an early bound reference to Outlook, and your client opened the application from a computer with an upgraded version of Outlook (upgrading the reference in the process), then ran it on a computer with an old outlook version.
The upgraded reference does not like the old Outlook and report itself as broken.

Solution:
Review the source code and switch to late binding.

Author

Commented:
Thanks you.

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