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BL495c G6 shutdown after kernel loads

I have a customer with a problem on a HP BL495c G6 blade server running Linux that shuts down just after the kernel has loaded (see attached photo).
I handle hardware issues and have little experience with Linux and I'm thinking the issue is OS related but an admin for the customer disagrees stating the box should not totally shutdown even if the issue is with the OS.
We tried reseating several times but the result is always the same.
Any thoughts as to the culprit for this problem?
BL495c-G6-before-crash.JPG

David Johnson, CD

try booting from a live cd and see if it reoccurs

Member_2_231077

Looks like it has failed to boot, not shutdown, If it had shut down it wouldn't say kernel alive, the screen would be blank. As David says try it from CD, you could always test it using the diags on SmartStart CD. Blades have virtual media via iLO licensed automatically so you may be able to do that remotely.

Duncan Roe

Looks to me that it hasn't properly left Grub yet. I've never seen that kernel direct mapping message booting with LILO.
The live CD suggestion is a good one. I would try Knoppix
Does your client have any other HP BL495c G6 blade systems?

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PhillyGee

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Member_2_231077

Like I said you don't have to go to site to boot from CD in blade servers, put it in a PC and use iLO virtual media to mount an ISO of it remotely. SmartStart is a free download, so are the other CDs and since you download them as ISOs anyway half the job is done. Surely they have a jump-box or other management PC they can access the iLOs from?