Remotely lock down android devices

CaptainGiblets
CaptainGiblets used Ask the Experts™
on
We currently use airwatch to manage our Android / Samsung devices. Using airwatch we can reset the password on the devices to stop our sellers using them if they are placed on garden leave etc. So they can no longer contact customers and what not.

We already have licenses to use Intune as we have 365 E3 + EMS licenses, however, not being able to remotely reset the password for mobile phones is stopping us from migrating.

I have read that intune supports password reset via samsung knox, but when we try to reset the password in intune it just comes back saying that it has failed.

Does anyone know of any way to lock down these devices? Wiping the device / work profile isnt really an option for us and we cant seem to do it from either the Google or Samsung account either.

Thanks in advance for any input
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Jackie Man IT Manager
Top Expert 2010

Commented:
I have read that intune supports password reset via samsung knox, but when we try to reset the password in intune it just comes back saying that it has failed.

I think you have misread it.

You can only reset the password after you have deployed MDM to Samsung mobile device.

You need to have physical access to the Samsung devices before you can go to next step.

Author

Commented:
Sorry don't quite understand what you mean.

Do you mean that if we enrol the device to intune using Samsung Knox that it will then support changing the device passcode from intune?
IT Manager
Top Expert 2010
Commented:
Yes

Did you remember how you deploy Airwatch?

The process is more or less the same conceptually. The MDM must be made the device administrator of the enrolled devices before password can be reset.

Author

Commented:
We enrol devices manually currently in Airwatch, as that supports ELM to reset Samsung device passwords. which is not supported with Intune.

I will create a Knox account and try to enrol it to intune that way.

Thanks for your help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial