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Remotely lock down android devices

We currently use airwatch to manage our Android / Samsung devices. Using airwatch we can reset the password on the devices to stop our sellers using them if they are placed on garden leave etc. So they can no longer contact customers and what not.

We already have licenses to use Intune as we have 365 E3 + EMS licenses, however, not being able to remotely reset the password for mobile phones is stopping us from migrating.

I have read that intune supports password reset via samsung knox, but when we try to reset the password in intune it just comes back saying that it has failed.

Does anyone know of any way to lock down these devices? Wiping the device / work profile isnt really an option for us and we cant seem to do it from either the Google or Samsung account either.

Thanks in advance for any input

Jackie Man

I have read that intune supports password reset via samsung knox, but when we try to reset the password in intune it just comes back saying that it has failed.

I think you have misread it.

You can only reset the password after you have deployed MDM to Samsung mobile device.

You need to have physical access to the Samsung devices before you can go to next step.

CaptainGiblets

ASKER

Sorry don't quite understand what you mean.

Do you mean that if we enrol the device to intune using Samsung Knox that it will then support changing the device passcode from intune?

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Jackie Man

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CaptainGiblets

ASKER

We enrol devices manually currently in Airwatch, as that supports ELM to reset Samsung device passwords. which is not supported with Intune.

I will create a Knox account and try to enrol it to intune that way.

Thanks for your help.