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Start &gt;&nbsp;Settings (gear icon &gt;&nbsp;one of the last icon Update &amp;&nbsp;Security &gt;&nbsp;Check for updates<br />
Let it run, reboot, done.
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Start > Settings (gear icon > one of the last icon Update & Security > Check for updates
Let it run, reboot, done.

philsimmons

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I did all that. &nbsp;Nothing changed. &nbsp;What else can I try?
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I did all that.  Nothing changed.  What else can I try?

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I was able to get the Windows driver installed by going to Device Manager and right-clicking on the iPhone in &quot;Portable Devices&quot;. &nbsp;Thanks for your help.
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I was able to get the Windows driver installed by going to Device Manager and right-clicking on the iPhone in "Portable Devices".  Thanks for your help.

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I am using a laptop running Windows 10. &nbsp;It's been a long time since I've used this computer, and needed to reinstall iTunes to synchronize my phone. &nbsp;After installing the iTunes it asked me for my username and password to access the program. &nbsp;The password I thought was correct didn't work, so I selected &quot;forgot my password&quot;. &nbsp;They then had me enter my email and phone number, but I never got the message that they said they sent to my phone (I've tried doing this several times). &nbsp;So I hit &quot;cancel&quot; - since all I really need iTunes for is synchronizing my Outlook. &nbsp;But when I hit the iPhone icon in iTunes I got the following message:<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2019/03_w12/1415386/iPhone-message.PNG" target="_blank" title="iTunes message (21 KB)"><img alt="iTunes message" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2019/03_w12/800_1415386/iPhone-message.PNG" /></a><br />
Can you help me get it up and running?<br />
<br />
Thanks,<br />
<br />
Phil
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iPhone-message.PNG

I am using a laptop running Windows 10.  It's been a long time since I've used this computer, and needed to reinstall iTunes to synchronize my phone.  After installing the iTunes it asked me for my username and password to access the program.  The password I thought was correct didn't work, so I selected "forgot my password".  They then had me enter my email and phone number, but I never got the message that they said they sent to my phone (I've tried doing this several times).  So I hit "cancel" - since all I really need iTunes for is synchronizing my Outlook.  But when I hit the iPhone icon in iTunes I got the following message:



Can you help me get it up and running?

Thanks,

Phil

Can't configure iTunes

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

Programs written for the Apple operating systems are distinguished from software created for other operating systems in that it must be approved by Apple for use on its devices, whether it is from Apple (Final Cut, iWork, Keynote, Logic Pro and GarageBand are popular titles), or is a third party application from Parallels, Nuance, Microsoft and Amazon, among many others.

Apple Software

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

A cellular phone (also known as a mobile phone, cell phone, hand phone, or simply a phone) is a telephone that can make and receive telephone calls over a radio link while moving around a wide geographic area by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network. Mobile phones that offer services such as text messaging, email, Internet access, business applications, gaming, photography and more general computing capabilities are referred to as smartphones.