Hey all, one of our users (at least we think it is only one) is having issues with caller ID, note that we use skype for business/O365 online.
For example: When he calls me I see his proper skype/office # on the caller ID because he is calling me from his skype for business account....but if I miss the call, I do get an email notification....but in the details it shows as if the call came from his mobile #.
Any idea where the issue could be?
I did notice something in the desktop client settings...under Options - Phones, I do see his office and mobile #s listed, but am unable to change the mobile# because the "Mobile Phone" button is greyed out (see attached image)
I found this article that said its an admin setting, but I can't find it anywhere...again, not sure if this is the cause but figured I would mention it.