troubleshooting Question

Caller ID issues with skype for business online

Avatar of s a
s a asked on
Microsoft 365IP TelephonySkype
1 Comment1 Solution143 ViewsLast Modified:
Hey all, one of our users (at least we think it is only one) is having issues with caller ID, note that we use skype for business/O365 online.


For example: When he calls me I see his proper skype/office # on  the caller ID because he is calling me from his skype for business account....but if I miss the call, I do get an email notification....but in the details it shows as if the call came from his mobile #.


Any idea where the issue could be?


I did notice something in the desktop client settings...under Options - Phones, I do see his office and mobile #s listed, but am unable to change the mobile# because the "Mobile Phone" button is greyed out (see attached image)

I found this article that said its an admin setting, but I can't find it anywhere...again, not sure if this is the cause but figured I would mention it.

https://support.office.com/en-us/article/change-my-phone-number-for-skype-for-business-20e03cc1-c023-4e5d-bafd-064ddb59ed5e?ui=en-US&rs=en-US&ad=US


Thoughts??
skb.PNG
ASKER CERTIFIED SOLUTION
s ait

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 1 Comment.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros