Service Manager

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Hey all, one of our users (at least we think it is only one) is having issues with caller ID, note that we use skype for business/O365 online.<br />
<br />
<br />
For example: When he calls me I see his proper skype/office # on  the caller ID because he is calling me from his skype for business account....but if I miss the call, I do get an email notification....but in the details it shows as if the call came from his mobile #.<br />
<br />
<br />
Any idea where the issue could be?<br />
<br />
<br />
I did notice something in the desktop client settings...under Options - Phones, I do see his office and mobile #s listed, but am unable to change the mobile# because the &quot;Mobile Phone&quot; button is greyed out (see attached image)<br />
<br />
I found this article that said its an admin setting, but I can't find it anywhere...again, not sure if this is the cause but figured I would mention it.<br />
<br />
<a href="https://support.office.com/en-us/article/change-my-phone-number-for-skype-for-business-20e03cc1-c023-4e5d-bafd-064ddb59ed5e?ui=en-US&rs=en-US&ad=US" rel="ugc">https://support.office.com/en-us/article/change-my-phone-number-for-skype-for-business-20e03cc1-c023-4e5d-bafd-064ddb59ed5e?ui=en-US&rs=en-US&ad=US</a><br />
<br />
<br />
Thoughts??<br />
<a href="https://filedb.experts-exchange.com/incoming/2019/03_w12/1415420/skb.PNG" target="_blank" class="file-inline" title="skype (76 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>skb.PNG</a>
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skb.PNG

Hey all, one of our users (at least we think it is only one) is having issues with caller ID, note that we use skype for business/O365 online.


For example: When he calls me I see his proper skype/office # on  the caller ID because he is calling me from his skype for business account....but if I miss the call, I do get an email notification....but in the details it shows as if the call came from his mobile #.


Any idea where the issue could be?


I did notice something in the desktop client settings...under Options - Phones, I do see his office and mobile #s listed, but am unable to change the mobile# because the "Mobile Phone" button is greyed out (see attached image)

I found this article that said its an admin setting, but I can't find it anywhere...again, not sure if this is the cause but figured I would mention it.

https://support.office.com/en-us/article/change-my-phone-number-for-skype-for-business-20e03cc1-c023-4e5d-bafd-064ddb59ed5e?ui=en-US&rs=en-US&ad=US


Thoughts??

Caller ID issues with skype for business online

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.