Outlook can't find Calendar or Contacts
I'm running Windows 10 on my laptop. This morning I awoke with my Outlook unable to read the Contacts or Calendar (the email works fine), and I get the following error:
I checked the Data Files location in my Outlook Account Settings (see below) and it's correct - the Outlook.PST file is where it should be (and shows that it was updated since I opened Outlook this morning). I don't know what to do. Please help.
Thanks,
Phil
I checked the Data Files location in my Outlook Account Settings (see below) and it's correct - the Outlook.PST file is where it should be (and shows that it was updated since I opened Outlook this morning). I don't know what to do. Please help.
Thanks,
Phil
John
You have two data files (PST files). Are your Calendar and Contacts in the other data file? Check that to see if that is the case. I think that might be likely.
Looks like a corrupted PST.
However
1. Click the Tools menu (Outlook 2007) or the Home menu (Outlook 2010 / 2013 / 2016) and then click Address Book to open the address book.
2. In the address book, click the Tools menu and then click Options to load the addressing options.
3. For Outlook 2007, click the drop-down arrow next to Show this address list first. For Outlook 2010 / 2013 / 2016, select Start with contact folders or select Custom and rearrange the order of contacts as required.
4. Use the pull-down menu to select the contact list that you want displayed as the default when the address book is opened.
5. Click OK.
Follow that to see if the contacts are available in there, also, what version of outlook are you on?
However
1. Click the Tools menu (Outlook 2007) or the Home menu (Outlook 2010 / 2013 / 2016) and then click Address Book to open the address book.
2. In the address book, click the Tools menu and then click Options to load the addressing options.
3. For Outlook 2007, click the drop-down arrow next to Show this address list first. For Outlook 2010 / 2013 / 2016, select Start with contact folders or select Custom and rearrange the order of contacts as required.
4. Use the pull-down menu to select the contact list that you want displayed as the default when the address book is opened.
5. Click OK.
Follow that to see if the contacts are available in there, also, what version of outlook are you on?
ASKER
John, When I set up Outlook in the new (actually old) computer, the PST file on the T drive is the one that I've always used. The other one is an OST file (whatever that is), and I tried to delete it but got a message that it's an email file and could only be deleted through the email tab. Since the email is the part that's still working, I didn't want to risk it.
the PST file on the T drive is the one that I've always used.
Make a backup of this file, and then run SCANPST.EXE (Outlook Program Folder) and point the live PST file. Allow it to correct the file and see if it can repair it.
Is T: a Network Folder? If so, keeping a PST file on a Network folder can lead to damage. Definitely not recommended.
Make a backup of this file, and then run SCANPST.EXE (Outlook Program Folder) and point the live PST file. Allow it to correct the file and see if it can repair it.
Is T: a Network Folder? If so, keeping a PST file on a Network folder can lead to damage. Definitely not recommended.
ASKER
Alex, I tried what you said. Below are the settings I selected (it was defaulted to Global Address List). But this change didn't help. I'm running Outlook through Office 365, so I assume it's the latest version.
ASKER
John, No, the T-drive is just a USB desktop hard drive. Not on a network (except maybe my home network). I've always used Outlook this way, since I travel with the hard drive. I'll try SCANPST.
Thanks for the update about the File Location.
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ASKER
Thank you.
Thanks for the update